Apology Letter for a Doctors Office

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Blackburn Primary Care Associates
1990 Turquoise Drive
Blackburn, WI 54937
(555) 555-1234
March 12, 2013

Tom Lightman
312 Monterey Place
San Marino, CA 91108-1833

Dear Sir or Madam:

Mr. Lightman we received your voicemail stating that you wanted your records sent to another physician. We as an office would like to take this time to apologize for the way you were treated in our office on February 12, 2012. In your voicemail you stated concern about how you felt unwanted in our office and that our staff was rude. This is not how we like to treat or patients or how we conduct our office in anyway. I have personally spoke with our staff about this situation. I also to a look back at our schedule on the day you were here to try to figure out the reason if any you were treated the way you were. In my investigating I found that we has emergency situation in our clinic at the same time you were being seen. Although there is no excuse for the way you were treated this may be why our staff seemed distracted or rude. I want to tell you personally you are always welcome and wanted in our office. If you would still like your records sent to another physician please feel free to have that clinic contact our clinic and we can get that done for you. Again I would like to personally apologize. No matter what is going on in the clinic the staff should always treat every patient with the upmost respect. We hope to see you in our office again. Please feel free to contact us with any questions or concerns you still may have. Thank you for your time and being one of our patients. Have a great day.

Sincerely,

Your name
Office Manager
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