An Organizational Study of Hotel Ambassador Pallava Chennai

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TABLE OF CONTENTS
CHAPTERTOPICPAGE NO
1.INTRODUCTION2
2.ORGANIZATION STRUTURE12
2.1 CORPARATE ORGANIZATION CHART13
2.2 UNIT ORGANIZATION CHART14
3.3.1 ACCOUNTS DEPARTMENT16
3.2 FOOD AND BEVERAGE PRODUCTION DEPARTMENT17
3.3 FOOD AND BEVERAGE SERVICE DEPARTMENT18
3.4 FRONT OFFICE DEPARTMENT20
3.5 MAINTENANCE DEPARTMENT22
3.6 HOUSE KEEPING DEPARTMENT23
3.7 SECURITY DEPARTMENT24
3.8 BUSINESS DEVELOPMENT DEPARTMENT25
3.9 HUMAN RESOURCE DEPARTMENT26
4.INNOVATIVE PROCESS IMPROVEMENT40
4.1 IMPLIMENTATION OF PERFOMANCE MANAGEMENT41
4.2 IMPLEMENTING ERP IN HUMAN RESOURCE DEPARTMENT47
4.3 IMPROVING THE STANDARDS OF HYGIENE AND FOOD SAFTY52
5.COMPARISON OF THEORY AND PRACTICE54
6.BENEFITS OF UNDERGOING THE TRAINING59
7.CONCLUSION61
8.REFERENCES 63

CHAPTER - 1

1.INTRODUCTION
1.1 ABOUT NARANGS INTERNATIONAL HOTELS LTD.
Narangs International Hotels Ltd. is India's largest privately owned hotelier, flight catering and fast food catering company. It owns three hotels and two flight kitchens and several fast food outlets. The Ambassador Group of Hotels today occupies a unique niche in the deluxe hotels with meeting facilities and special services for the business traveler and tourists. Every Ambassador Hotel is designed to help the customer accomplish the most in their time, whether it is a sightseeing tour or business talks. It gives the assistance beyond the facilities and amenities that are taken as 'standard'. The Ambassador Group also has the largest Flight Catering Unit in South East Asia; equipped with modern equipments, located at Mumbai and catering to several prestigious airlines. It has another Flight Catering unit in Delhi as well. It also has a revolving restaurant at Mumbai Hotel. To capitalize on infrastructure and the unique cuisine available at the Flight Catering unit of Mumbai, Croissants etc., a chain of largest fast food outlets was established. Now, it boasts of several fast food outlets all over the city of Mumbai. As a major diversification launch and to show growing concern towards environment, The Narangs ventured into harnessing wind for generating electric power through 25 winds electric generator units installed in the state of Tamilnadu. Today, Ambassador Hotels have a reputation not only for their physical distinctiveness, incorporating local art and design, but also for the amenities and services it provides. Settings of First Class elegance with thorough attention to pleasures like renowned cuisines as well as practicalities and business facilities. The Ambassador group is one of the fastest growing and dynamic organization intent on providing the best possible service and becoming the best in the field. 1.2 BOARD OF DIRECTORS:

Mr.RamaNarang (Corporate Managing Director)
Experience: Working experience of over 4 decades as director of the company, thorough knowledge of the Hotel and Hospitality Industry in India & abroad. Looking after policy matters and managing all affairs. Mr.RameshNarang ( Joint Managing Director)

Experience: Over 26 years of working experience as Director of the company, managing all affairs of the company, thorough knowledge of the Hotel Trade and specialization in Flight Catering & Food Services. Also, looking after expansion projects and up gradation. Mr.RajeshNarang (WholetimeDirector)

Experience: 24 Years of practical acquaintance as Director of the company, presently managing all affairs as Whole Time Director. Possesses complete knowledge of the Hospitality Trade & Flight Catering Services. 1.3 AMBASSADOR PALLAVA IN BRIEF

Ambassador Pallava - a hotel with opulence, is conveniently located in the heart of Chennai, close to the city's most prestigious shopping and business quarter. Set in an attractive atmosphere they offer a relaxing retreat harmoniously adorned with the tradition and culture. It is a hotel with the flawless combination of fine service and international style all set in together...
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