3.4.1 Strategy Implementation

3.4.1 Strategy Implementation.

N. Slack says the basic role of opersations is to implement strategy. S. Edinger, to execute an organization’s strategy successfully it must and has to be the focus of every person in the organization. It is up to the organization leaders to create, monitor and reward that focus as it is expressed. How do you provide the leadership to vibrate this strategy through out the organization? To achive a successful vibrating strategy throughout the organization you need to: (EDINGER, 2012)

• Clarify your startegy
• Communicate your strategy
• Cascade your strategy
S. Karabell by studing companies that did better than their peers, largely because they had a strong sense of self, were focused on oppertunities that suit
This would provide the capabilities which are needed to allow the organization to achieve its goals (PYCRAFT, et al., 1997). For example if the DIO want to give ‘world class’ service to the core of the university, then its operations function needs to be capable of coping with the changes of new ways of doing support. It must develop or purchase processes which are flexible enough to be able to provide the service which the University needs. For this to be successful the organization need to organize and train it staff to understand the way processes are changing and put in place the necessary changes to the
Ensure that selected KPIs drive toward your strategic intent: KPIs should not just measure performance. They should measure performance toward the strategic objectives that you’ve laid out as part of your operations strategic plan. It is absolutely critical that these KPIs measure the most important factors in achieving your success.
3. Ensure that KPI are relatable on all levels of the organization: It is very easy to measure performance purely in terms of financial factors. It’s important to remember that members of your production staff at all levels should be able to relate to the metrics. KPIs like overhead absorption percentages are common, but they are not particularly effective for production personnel. Instead, metrics like units shipped per hours worked will give a meaningful KPI (if your objective is to increase production and/or reduce hours per unit).
4. Ensure the data for KPIs are valid: Much like any Six Sigma project, before seeking process improvement, we should ensure that our measuring system is valid. This means validating the repeatability and reproducibility of our measuring system. Will the system yield data that are meaningful, timely and reliable for sound management