Team Building Final Exam Course Notes

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FINAL EXAM TEAM BUILDING REVIEW NOTES PART ONE
A.MANAGEMENT INTRODUCTION
a.Management definition
Achieving the goals of the organization using the resources of the organization efficiently and effectively b.Mission Statement
A concise statement that summarizes the goals of the organization for consumers, investors, and employees c.Value and Price
As value increases, so does price, and vice versa; direct correlation between the two d.Channel of Distribution
MFG-Wholesaler-Distributor-Retailer-Consumer
e.Historical Cycle of US Business
Farming-MFG-MKTG-Information Technology/Knowledge
B.What is a Team Definition: A collection of interdependent individuals who share the responsibility of achieving the outsoles and goals set by the organization. a.Shared goal: the purpose of a team to accomplish; success depends on everyone on a team working towards the same shared goal. b.Interdependence: team members must rely on one another to let shared objectives. Example: information, expertise, resources, and support. c.Bounded and Stable: Bounded= identifiable membership; know who is on the team, who is not. Stable= tenure of membership. d.Self-management: authority to manage own work and internal processes. e.Social context: impact of the team on the organization and vice versa. C.Types of Teams in Organizations

a.Manager Led Teams: Team executes goals set by the manager through the methods and processes also set by the manager. b.Self-Managing Teams: Manager sets the goals while the team members set their methods to achieving goals. c.Self-Directing Teams: Members set outcomes and methods for the team; still report to manager. d.Self-Governing Teams: Members not only set their own goals and processes, but the goals and processes for other teams as well. D.Critical Success Factors

a.Clear direction: basic purpose of the team, which everyone shares and strives to achieve b.Real task: team assigned collective responsibility for all the team’s customers and major outputs c.Team Rewards: more than 80% of reward dollars must be available to teams only; not individuals d.Resources: team has own meeting space and material readily available to work e.Authority to manage work: can the team decide how to meet client demands, which actions to take and when, and whether to change their work strategies when deemed necessary? f.Well-articulated goals, performance, deadlines

g.Strategy Norms: how the team will perform their processes based on team member’s opinions, outside contributions, and experimentation in operation. E.Team-Building Skills
Accurate Diagnosis of Team Problems
Research-Based Intervention
Expert Learning
F.MODEL OF SUCCESSFUL TEAM PERFORMANCE
a.Team Context
Organizational Context: refers to the level of support for the team that this offered by the organization. •Team Design: refers to the physical characteristics of the team. For example, the size, team type, leadership style, and the level of training; internal design. •Team Culture: cultures come from the goals of the team, the leadership style, and the individuals who make up the team; team identity. G.Conditions for Team Performance

a.Knowledge, Skill, Ability= essential conditions that team members must possess •Team member skills
Learning Curve Expertise
Social Facilitation vs. Social Inhibition
Stress vs. Challenge
b.Motivation and Effort
Motivational Gains Kohler Effect
Social Loafing
Free Riders
Diffusion of Responsibility
Dispensability of Effort
Sucker Aversion
Enhancing Team Performance (Identifiabilty, Involvement, Cohesion, Responsibility, Team Charters, Performance Reviews/Feedback, “Right” staffing levels c.Coordination Strategies
Single Digit teams
Agenda
Train together
Practice
Minimize links in Communication
Clear Performance Standards
d.Performance Criteria
Productivity
Cohesion: refers to the emotional attraction among group...
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