DEPARTMENT OF MANAGEMENT SCIENCES
Praise is to Allah Almighty, the one testing us all at all times and making decisions about what we don’t know and can’t know. Writing this report appeared to be a great experience to us. It added a lot to our knowledge while we were working on this report. If we say that this project is one of our memorable experiences in student life, then it would not be wrong as this was our second experience in life of visiting an organization. Moreover, this project also enabled us to see how the theoretical concepts learnt in class through course books are practically being implemented in organizations. We owe profound gratitude to our subject teacher Ms. Mobina for stimulating our creative abilities by assigning this project to us. Whatever we have learnt from her and this project has put indelible impression on our mind. We are immensely obliged to all our fellow students who guided us in making this report, without whose considerate attention and interest, it would be difficult for us to complete this report on time. We, being the members of our group, also thank one another for contributing the best in this group project without any conflicts and with great cooperation. It is our conviction that this learning experience will always be a source of help in our practical life and professional career.
Visit to an organization
Date June 15, 2012 (Friday)
Time 10: 00am - 12:00pm
Place 308 – Upper Mall, Lahore, Pakistan
Munir Ahmad Chughtai
Corporate Administration Manager
Purpose of the visit:
The main objective of this visit is to access organizational behaviour and to understand the practical implementation of the concepts that have studied during the course. We have visited the organization to collect data required for our project by conducting a structured interview of the corporate administration manager.
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TABLE OF CONTENTS
ORGANIZATIONAL BEHAVIOUR PRACTICES IN NESTLE1
COMMUNICATION IN NESTLE’4
KNOWLEDGE MANAGEMENT PROCESS6
LEARNING IN NESTLE’9
STEREOTYPING IN ORGANIZATION11
VALUES AT WORK 12
TEAMS AND GROUPS16
SOURCES OF POWER IN NESTLE17
MOTIVATING EMPLOYEES IN EMPLOYEES18
ATTITUDE AND JOB SATISFACTION in NESTLE22
ORGANIZATIONAL BEHAVIOUR PRACTICES IN NESTLE
“Individuals are the bricks of an organization and Individuals create groups and groups create organization”
Nestlé organizational behavior focuses primarily on two major areas. * Organization behavior looks at individual behavior based mainly on contributions from psychologist; this area includes such topics as personality, perception, learning and motivations. Nestlé knows the importance of individuals (MAN) who are the main bricks for organization behavior. Nestlé has been placing greater focus on employee empowerment and participation, which are essential for long-term growth and success of the company, and therefore employees have been encouraged to put forward their issues, concerns and suggestions. Nestlé trust its employee’s focus on integrity, competence, consistency, loyalty and openness. Manager stops at people desks during the day to chat with them about their work, keeping up to date also earns the trust of employees.
* Secondly their organizational behavior is concerned with group behaviors, which influence roles, team building and conflict. The organization group behavior is good. Once the individuals are skillful, energetic, responsible, agreeable etc, then it is easy to form successful groups. All these things make the organization behavior...