Organisational Behaviour

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ORGANISATONAL BEHAVIOR – UNIT I
Managers get things done through other people.
Managers do their work in an organization, which is a consciously coordinated social unit, composed of two or more people that functions on a relatively continuous basis to achieve a common goal or set of goals. Management Skills – Robert Katz has identified three essential management skills – technical, human and conceptual. Technical skills encompass the ability to apply specialized knowledge or expertise. All jobs require some specialized expertise, and many people develop their technical skills on the job. Human skills refer to the ability to work with, understand and motivate other people, both individually and in groups. Because managers get things done through other people, they must have good human skills to communicate, motivate and delegate. Conceptual skills refer to the mental ability to analyse and diagnose complex situations. It has been seen that managers need to develop their people skills if they are going to be effective and successful. Concept and Nature of Organizational Behavior (OB)

OB is a field of study that investigates the impact that individuals, groups and structure have on behaviour within organizations, for the purpose of applying knowledge toward improving an organisation’s effectiveness (Robbins). That means,

‘OB is a field of study’ – it is a distinct area of expertise with a common body of knowledge. What does it study? It studies three determinants of behavior in organizations: individuals, groups and structure. OB applies the knowledge gained about individuals, groups and the effect of structure on behavior in order to make organizations work more effectively. To sum up, OB is concerned with the study of what people do in an organization and how their behavior affects the organization’s performance. Nature of OB

* OB is a field of study not a discipline – OB has emerged as a distinct field of study containing a body of research, theory and application associated with a growing concern for people in the workplace. * Multidisciplinary – OB’s interdisciplinary approach integrates the relevant knowledge drawn from different disciplines. The prominent among these are psychology, social psychology, sociology, anthropology and the others are economics, political science etc. * An applied science – OB has got a practical value also. The basic objective of OB is to make application of various researches to solve the organizational problems particularly related to human behavior aspect. * Oriented towards organizational objectives – OB, emphasizing the human aspect of an organization, is oriented towards organizational objectives. It suggests various behavioral approaches so that individual as well as organizational objectives are achieved. * Levels of analysis – OB involves three levels of analysis of behavior i.e. individual behavior, group behavior and the organization itself. * Normative and Value Centered – The findings of the researches can be applied to get organizational results which are acceptable to the society. Thus, what is acceptable by the society or individuals engaged in an organization is a matter of value to the people concerned. * Humanistic and optimistic – OB is based on the belief that needs and motivation of people are of high concern. There is optimism about the innate potential of man to be independent, creative, productive, and capable of contributing positively to the organizational objectives. * A total systems approach – This approach is an integrative approach which takes into account all the variables affecting organizational functioning. Thus, human behavior can be analyzed keeping in view the psychological framework, interpersonal orientation, group influence and social and cultural factors. OB by applying the systems approach tries to find solution to the complexity of human behavior. Levels of Analysis of OB

“Organisational behavior is a field that...
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