Ob Study Guide

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Organizational Behavior Study Guide: Exam 1
Chapter 1 – Introduction to Organizational Behavior
* Social relationships among co-workers and supervisors are strongly related to overall job satisfaction and associated with lower stress and lower intentions to quit * Organizational Behavior (OB) – field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organizations effectiveness * Core topics include motivation, leader behavior and power, interpersonal communication, group structure and processes, personality, emotions, and values, attitude development and perception, change processes, conflict and negotiation, work design * Systematic study – looking at relationships, attempting to attribute causes and effects, and basing our conclusions on specific evidence * Evidence-based management (EBM) – complements systematic study by basing managerial decisions on the best available scientific evidence * Intuition – gut feelings about what makes others tick – adds to systematic study and EBM * Disciplines that contribute to the OB field

* Psychology – seeks to measure, explain, and sometimes change the behavior of humans. Early psychologists studied fatigue, boredom, and others that impede work performance. More recently study learning, perception, personality, emotions, training, leadership effectiveness, needs and motivational forces, job satisfaction, decision making processes, performance appraisals, attitude measurement, employee selection, work design, and job stress * Social Psychology – blends concepts from psychology nd sociology to focus on peoples influence on one another. Major study area is change and how to implement it and reduce barriers to its acceptance. * Sociology – studies people in relation to their social environment or culture (organizational culture) * Anthropology – the study of societies to learn about human beings and their activities. Helped us understand differences in fundamental values, attitudes, and behavior between people in different countires and within different organizations * Few absolutes in OB. Our ability to make simple, accurate, and sweeping generalizations is limited * Contingency variables – we can say x leads to y but only under conditions specified in z * Challenges for OB

* Responding to Economic Pressures – issues like stress, decision making, coping * Responding to Globalization – increased foreign assignments, working with people from different cultures, overseeing movement of jobs to countries with low-cost labor * Managing Workforce Diversity – acknowledges a workforce of women and men, many racial and ethnic groups, individuals with a variety of physical or psychological abilities, and people who differ inn age and sexual orientation * Improving customer service – 80% in customer service jobs * Improving people skills

* Stimulating innovation and change
* Coping with temporariness
* Working in networked organizations
* Helping employees balance work/life conflicts
* Improving ethical behavior
* Ethical dilemmas and ethical choices – required to identify right and wrong conduct Chapter 4 – Personality and Values
* Personality – the sum total of ways in which an individual reacts to and interacts with others. Dynamic concept describing the growth and development of a persons whole psychological system * Measuring personality through self report works well when well constructed. Weakness is that the respondent might lie or practice impression management (faking good to make a good impression) * Nature vs. Nurture

* Heredity – refers to factors determined at conception (physical stature, gender, temperament, energy. Supported by research. Argues that the ultimate explanation of an individuals...
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