Ksa Statement- Hr Receptionist

Topics: Customer, Customer service, Evaluation Pages: 3 (714 words) Published: January 27, 2013
Annual Performance Review

Employee Name| Cathy Smith|
Title| HR Receptionist|
Date of Review Period| 2010|
Supervisor Name| Shannon Last|
Department| Human Resource|

Exceeds Expectations = 5[employee has exceeded objective, time and quality]| More Than Satisfactory = 4[employee has slightly exceeded either time and/or quality]| Satisfactory = 3[employee has met objective, may be just under objective on time and quality]| Less Than Satisfactory = 2[employee has not met objective on either time or quality]| Needs Improvement = 1[employee far below on both time and quality]|

Task| Objective/Measurement| Results| Comments| Ranking| Maintain personnel files| 98% accuracy| 90%| Must improve with accuracy of information. Do not rush to complete.| 2| | Complete within 48 hours of submission| Within 24 hours| Excellent timeliness.| | File office documents| 98% accuracy| 82%| Accuracy is critical in terms of proper filing location. Historical data and reference material are essential to out daily operations.| 1| | Complete by end of the day | By end of each week| A backlog of filing inhibits our ability to locate these crucial reference documents.| | Answer phones| Answer within 4 rings| Within 2 rings| Excellent acknowledgement of incoming calls.| 5| | Less than 3% dropped calls| Less the 1% dropped calls| Great job on operating the phone systems and managing verbal correspondence.| | | Provide messages upon return or availability of staff| Messages always given to staff| Fantastic work on ensuring our associates ability to respond to customers needs in a timely and accurate manner.| | Provide information/ Answer questions| ------------------------------------------------- Provide prompt and accurate information------------------------------------------------- Acknowledge within 2 minutes or arrival| ------------------------------------------------- Customers often request to speak to...
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