Human Resource Management: Strategy & Policy Exam Notes
Chapter 2 ***
How is HRM playing a very important role in helping companies to make a high performance work system?These are organizations that have the best possible fit between their social system (people and how they interact) and technical system (equipment and processes). Organizations make full use of their people’s knowledge and skill, to meet customer demands for high quality and customized products. Today，with this trend，the high-performance work systems are reliance on knowledge workers, empowerment of employees to make the decisions, and use of teamwork.
Knowledge workers are employee whose main contribution to the organization is specialized knowledge, such as knowledge of customers, a process, or a profession. They are especially needed for jobs in health services, business services, social services, engineering and management.
Employee empowerment means giving employees responsibility and authority to make decisions regarding all aspects of product development or customer service.
Employee engagement- full involvement in one’s work and commitment to one’s job and company, resulting in higher productivity, better customer service, and lower turnover.
Teamwork is the assignment of work to groups of employees with various skills who interact to assemble a product or provide a service.
Three issues affect HRM:
①Downsizing is reducing the number of employees on the operating payroll, which may be conducted by a company due to the following reasons: economic downturn, reduce labor costs, company under-performing and reduction of portfolio.
②International expansion includes offshoring and the international labor pool.Offshoring means moving operations from the country where a company is headquartered to a country where pay rates are lower but the necessary skills are available. The international labor pool means hiring at home may involve selection of employees from other countries and the beginning of the 21st century has seen significant
How is HRM playing a very important role in helping companies to make a high performance work system?These are organizations that have the best possible fit between their social system (people and how they interact) and technical system (equipment and processes). Organizations make full use of their people’s knowledge and skill, to meet customer demands for high quality and customized products. Today，with this trend，the high-performance work systems are reliance on knowledge workers, empowerment of employees to make the decisions, and use of teamwork.
Knowledge workers are employee whose main contribution to the organization is specialized knowledge, such as knowledge of customers, a process, or a profession. They are especially needed for jobs in health services, business services, social services, engineering and management.
Employee empowerment means giving employees responsibility and authority to make decisions regarding all aspects of product development or customer service.
Employee engagement- full involvement in one’s work and commitment to one’s job and company, resulting in higher productivity, better customer service, and lower turnover.
Teamwork is the assignment of work to groups of employees with various skills who interact to assemble a product or provide a service.
Three issues affect HRM:
①Downsizing is reducing the number of employees on the operating payroll, which may be conducted by a company due to the following reasons: economic downturn, reduce labor costs, company under-performing and reduction of portfolio.
②International expansion includes offshoring and the international labor pool.Offshoring means moving operations from the country where a company is headquartered to a country where pay rates are lower but the necessary skills are available. The international labor pool means hiring at home may involve selection of employees from other countries and the beginning of the 21st century has seen significant