Hsc 21 Identify Different Reasons People Communicate
SHC21
1.1 | identify different reasons why people communicate.People communicate for many different reasons. We want to be able to make friends and establish relationships. We communicate to find out about the other person and get to know them. We need to be able to express our feelings and opinions.At work we need to communicate with colleagues, give and receive necessary information in order to give the appropriate care to our Service Users. Sharing knowledge will ensure that we always give the highest standard of care. | 1.2 | explain how effective communication affects all aspects of own work.Effective communication is absolutely necessary if we are to do our job to the highest standards. Accurate written information in care plans should ensure that carers are aware of any concerns or changes and will minimise the chance of mistakes being made. Communication with colleagues is vital to a continuity of care.Communicating with Service users is the only way we can discover how they would like their care delivered. Finding out their needs and preferences will enable us to provide care tailored to the individual. | 1.3 | explain why it is important to observe an individual’s reactions when communicating with them.When communicating with an individual, taking notice of their body language and facial expressions can tell us a lot about whether they are comfortable. If they are making eye contact and sitting relaxed, they are more than likely at ease with the current situation. One who is tense and avoiding making eye contact could be feeling agitated or nervous.People do not have to talk to communicate. Other signals can sometimes tell us a lot more about how a person is feeling. |
[SHC 21.3] Reduce barriers to communication
3.1 | identify barriers to communication.Language differences are obviously a major barrier in communicating with someone.Sensory deprivation is another, hearing or sight.People with learning disabilities or dementia. It will
1.1 | identify different reasons why people communicate.People communicate for many different reasons. We want to be able to make friends and establish relationships. We communicate to find out about the other person and get to know them. We need to be able to express our feelings and opinions.At work we need to communicate with colleagues, give and receive necessary information in order to give the appropriate care to our Service Users. Sharing knowledge will ensure that we always give the highest standard of care. | 1.2 | explain how effective communication affects all aspects of own work.Effective communication is absolutely necessary if we are to do our job to the highest standards. Accurate written information in care plans should ensure that carers are aware of any concerns or changes and will minimise the chance of mistakes being made. Communication with colleagues is vital to a continuity of care.Communicating with Service users is the only way we can discover how they would like their care delivered. Finding out their needs and preferences will enable us to provide care tailored to the individual. | 1.3 | explain why it is important to observe an individual’s reactions when communicating with them.When communicating with an individual, taking notice of their body language and facial expressions can tell us a lot about whether they are comfortable. If they are making eye contact and sitting relaxed, they are more than likely at ease with the current situation. One who is tense and avoiding making eye contact could be feeling agitated or nervous.People do not have to talk to communicate. Other signals can sometimes tell us a lot more about how a person is feeling. |
[SHC 21.3] Reduce barriers to communication
3.1 | identify barriers to communication.Language differences are obviously a major barrier in communicating with someone.Sensory deprivation is another, hearing or sight.People with learning disabilities or dementia. It will