Hospitality Study Notes

HOSPITALITY STUDY NOTES
Working in a socially diverse environment: * Hospitality means the friendly welcoming and entertainment of guests when you work in the hospitality industry, you are a representative of the organisation, and of the country. * Overseas visitors form their impression of a country by the way there are treated during their travel in their accommodation and the restaurants and cafes they visit. * You need to be able to convey the warmth and friendliness of welcome and acceptance to everyone that you deal with, both visitors and work colleagues. * In order to do this, you have to understand which words, behaviours, actions and gestures are interpreted as welcoming and friendly in different cultures, and which are not. * Cultural differences may arise from race, language, special needs, disabilities, family structure, gender or sexual preference. * You need to develop the ability to relate to all of these people, regardless of their cultural background, in a professional manner. To do this you need to be aware of the standards of interpersonal behaviour that other people expect. * The way that people expect you to behave towards them depends on their standards and customs of interpersonal behaviour, which are formed by a person’s upbringing and education. * These can vary according to country of origin, race, religion and other social and personal factors. * Many people have a keen interest in the culture of indigenous peoples from all over the world. * Tourists may be interested to find out information about Australian indigenous culture and history, you should take some time to research the culture and history of the indigenous people close to your work place so that you can answer any questions tourists may have. * Non-indigenous people in Australia are a varied lot if you do not have an indigenous background, then you must have parents or ancestors who moved here from another country sometime within