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Analysing Conversation

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Analysing Conversation
Universität Potsdam
Philosophische Fakultät
Institut für Anglistik und Amerikanistik
Seminar: Analysing Conversation
Wintersemester 2011/2012

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1. Analysis of generic text structure and function | Global Organisation | Generic Structure and Communicative Function | Lexical and Grammatical Means | 1 Les: Oh hello2 (0.2)3 Les: Is uh Mister Bathgate the:re?4 (0.7) | Opening Phasegreetingreason for call is the wish of speaking to Bat, here it is formed as an indirect request | the recipient of the call does not speak first, which is very unusualit is Les who says ‘hello’ to clarify whether or not a channel of communication has been establishedthe pauses show her surprising | ‘Oh hello’ as sign of Les’ surprising (expected Rec to speak first) | 5 Rec: Mister Bathwick who sh'll I say is calling,6 Les: Sorry, .h ehm (.) Well (.) mihMissiz Field with a que:ry7 about her order. | identification; ‘query’ as signal word for the request | Rec responds very impolite; phatic remark: Rec asks for the identity of the caller and corrects the wrong pronunciation of BatLes apologizes for giving a wrong name and | Les seems to be unsettled because of the circumstances and unpleasant situation(.h ehm (.) Well (.)) | 9 Rec: Missiz Poole.10 Les: Field.h11 Rec: Missiz Field.12 (.)13 Les: Ye[s.14 Rec: [Yes J'sta moment.15 Les: 'kyou,16 - - - t a p e c u t - - - | identification by giving the nameconnection of Les and Bat | dispreferred reaction of Rec (repeating a wrong name) situation is strange and the participants seem to be unfamiliar with the situation of talking to each other | during the whole conversation between Rec and Les: only very short sentences (sometime just one word) signal for social relation (unfamiliar)a ‘please’ is missing impolitejust the short ‘kyou as a form of politeness | 17 Les: .hh Mister Bathwick (.) uh:m I did ask if you c'd do me an18 order on

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