Task one Service excellence is important to an organisation as it is the key to gaining new customers and customer retention. Any business must operate on the basis that customer service is the most critical aspect to a business’ success as happy customers are more likely to continue using the service provided and more importantly will pass their experiences onto potential new customers. This is becoming even more significant as customers are communicating their service experiences – good and bad
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innovative entrepreneur and foremost industrialist of the country. To stay overcome with time and in agreement with national and international financial behavior and for representation all current services. Shahjalal Islami Bank Limited as a financial organization‚ computerized all its branches with computer networks in agreement with the aggressive commercial insist of time. Moreover‚ bearing in mind its forth-coming future‚ the communications of the Bank has been rearranged. The belief of all category
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Name: Course: College: Tutor: Date: Importance of a Good Business Plan to an Organization Executive Summary For a business to succeed in its operations‚ there are underlying factors that play a major role in its success. Among the factors is a good business plan that determines the objective of a company‚ demand and supply factors as well as good business ethics all these work closely to define a good business environment both in the short run and in the long run. Introduction A business plan is
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MARKETING STRATEGIES FOR ENHANCED CUSTOMER SATISFACTON AT BIGWAYS LIMITED 1.0 Introduction Bigways Limited is a manufacturing and distributing company of a unique pesticide that no other company manufactures in the whole of East Africa and has been operating in Kenya for the last six years. The company’s smallest package size of their products is 5kg‚ and they open for business from Monday to Friday between 9am to 4pm with a one hour lunch break. Additionally‚ the employees of Bigways have been
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what is the importance of uniformity ‚dress right dress‚ and discipline in the army? the importance of uniformity is to make everyone become and look equal. there are no differences between us‚ no separation because we are all a team. what is the point of uniformity‚ when a whole platoon is uniformed it shows discipline and being in uniform is one of the things that is part of the foundation of the army. Without uniformity there cannot be discipline‚ and then it turns into a chain reaction and destroying
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I am addressing the strategic importance of distribution channels in marketing by exploring how these channels help businesses meet their marketing and sales objectives. A marketing channel is defined as the means by which the physical flow of goods and services are distributed to consumers and users. A marketing channel is critical to large and small businesses because they use these distribution channels to meet their marketing and business objectives by providing and delivering products and/or
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OF A MARKETING ORIENTATED ORGANIZATION Marketing-oriented organization is defined to have characteristics as having FOCUS ON CUSTOMERS and the customers are regarded as top of organization chart. Continuous analysis of the marketplace helps them to adapt‚ promote‚ and differentiate their products and service to meet customers’ needs (Enterprise automation group‚ accessed 2009). Through satisfying customers‚ these organizations can get PROFITS. The STRUCTURE of marketing-oriented organization often
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about 90%‚ before marketing expenses. Nike’s athletic shoes used to be manufactured in Massachusetts. However‚ now they’re all made overseas‚ largely from Indonesia‚ where workers earn $4 per day‚ barely enough to pay transportation‚ shelter‚ health care‚ and a decent meal‚ and they can only dream of buying a pair of Nikes for themselves. In this situation‚ is Nike being unethical? The answer for that question would probably be yes. Nowadays‚ being ethical in your organization is very important
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dramatically distinguishes humans from other forms of life. It allows us to organize and work together in groups. In fact‚ without communication‚ there can be no social organization. Communication then is important to human society and to organizations in general. Its importance is even more pronounced for more pronounced for business organizations specifically. If you thing about them‚ these words of communication expert Harold Janis are certainly true: “The word of business is a world of action. Products
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using one element of experience to understand another. Metaphor becomes a tool for creating an understanding about what we now recognize as organization and management. Gareth Morgan suggests a way of thinking and a way of seeing organizations as multiple of metaphors e.g. organizations as a machine (mechanistic approach)‚ organizations as organisms (organic approach)‚ and organizations as cultures etc. In this paper I will discuss an issue raised by Gareth Morgan‚ 1986 that "One of the major strengths
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