Commercial Bank Recent changes have reformed the banking sector worldwide. The economic‚ political and social transformations have obliged several banks all over the world to emphasize on retail banking. Commercial Bank answers to those challenges by implementing a change program called PEGASUS. Pegasus has under its umbrella five main programs: 1) CRM implementation‚ 2) Business Process Reengineering‚ 3) Development of alternative distribution channels such as e-banking‚ 4) New roles‚ new work
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shareholders lose their investments‚ and societies lose key parts of their economic infrastructure‚ have you noticed that it often appears that the senior directors involved walk away with a clear conscience and they seem to be unaffected by the corporate collapses they have created. They present themselves as glibly unbothered by the chaos around them‚ unconcerned about those who have lost their jobs‚ savings and investments‚ and lacking any regrets about what they have done. Some of these individuals
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services provided by five Indian banks. The relationship dimensions which lead to customer satisfaction have been identified. This study reports on the different satisfaction levels of customers of private and public sector banks with respect to the services provided by their banks. 1.1 HISTORY OF THE BANKING SECTOR Banking in India originated in the last decades of the 18th century. The first banks were The General Bank of India which started in 1786‚ and the Bank of Hindustan‚ both of which are
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Question: Critically analyse the state of corporate governance in both the private and public sector in Zimbabwe. [100] Introduction The definition of corporate governance most widely used is "the system by which companies are directed and controlled" (Cadbury Committee‚ 1992). More specifically it is the framework by which the various stakeholder interests are balanced‚ or‚ as the IFC states‚ "the relationships among the management‚ Board of Directors‚ controlling shareholders‚ minority shareholders
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INTRODUCTION: Corporation Bank‚ founded in 1906 in Udupi‚ Karnataka state‚ India‚ is one of the Indian Banks in Public Sector Undertaking. The body was founded with an initial capital of Rs. 5000 (US$ 100)‚ and first day’s canvassed resources of less than one US$ 1‚ has currently (31 march 2004) 11‚325 full time employees‚ and operates from several branches in India. The Bank is a public sector unit with 57.17% of share capital held by the Government of India. The Bank came out with its Initial
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TRAINING NEEDS IDENTIFICATION AND TRAINING EVALUATION IN BANKS A Project of Research Methodology in Business On the partial fulfillment of 3nd Tri semester of Post-Graduate Diploma in Business Management Submitted By: (Batch: 2007-09) Submitted to: Dr. Manish Agarwal IMS-Ghaziabad INSTITUTE OF MANAGEMENT STUDIES LAL QUAN‚ GHAZIABAD – 201 009 MARCH 2008 DECLARATION We hereby declare that all information and data provided in this report
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overall service quality in Standard Chartered bank‚ the top banking service provider in Bangladesh. This paper also tries to identify the gap between customers’ expectations and perceptions on the bank’s service quality. Finally‚ some suggestions have been offered to improve the service towards the customers by the authority of Standard Chartered Bank. Keywords: Service‚ Customer‚ Quality‚ Dimension & Bangladesh. Introduction: Standard Chartered Bank has a history of over 150 years in banking
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ORGANISATIONAL STRUCTURE Definition of corporate governance “…is the process and structure used to direct and manage the business and affairs of the company towards enhancing business prosperity and corporate accountability with the ultimate objective of realizing long term shareholder value‚ whilst taking into account the interest of other shareholders”. The Board of Directors (Board) of PETRONAS Gas Berhad in this Corporate Governance Statement complies with paragraph 15.25 of
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Corporate Governance Issue [Writer’s Name] [Institute’s Name] [Date] Corporate Governance Issue Introduction The Purpose of the Case study is to assess the case of Enron mainly at the Corporate Governance problems. This Report will point out that why Independence of the Company’s Director is vital to clear operation of the organization; why successful Boards are compulsory for the companies to avoid the disasters like the Enron; and there must be the Working committee including the Non-Executive
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The current issue and full text archive of this journal is available at www.emeraldinsight.com/0960-4529.htm The impact of ISO 9001 effectiveness on the performance of service companies Evangelos L. Psomas Department of Business Administration of Food and Agricultural Enterprises‚ University of Western Greece‚ Agrinio‚ Greece The impact of ISO 9001 effectiveness 149 Received 7 May 2012 Revised 17 October 2012 Accepted 29 November 2012 Angelos Pantouvakis Department of Maritime Studies
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