Leveraging Employee Engagement in the Hospitality Industry: A Comparative study of Indian Hotels Company Limited v/s ITC-Hotels Division A Project Report Presented to NOIDA In Partial fulfilment for the award of the degree of Hotel and Hospitality Administration Project Guide: Submitted By: Mr. Prateek Ghosh Abhishek Chauhan (701) Akanksha Ahuja (711) Ankit Sharma (722) Anshul Gupta (724) Shivangi Kapoor () Dr. Ambedkar Institute of Hotel Management‚ Catering and Nutrition Chandigarh
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Review of literature The literature on employee engagement builds on earlier research and discussion on issues of commitment and organizational citizenship behavior (OCB)‚ but means more than what these terms encapsulate. The defining distinction is that employee engagement is a two-way interaction between the employee and the employer‚ whereas the earlier focus tended to view the issues from only the employee’s point of view. Definitions of engagement ‚or characteristics of an engaged workforce
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following. His ability to use all four aspects of the Situational Leadership Model in his line of work has made him one of the most successful businessmen today. This case analysis will show how Jobs used the Situational Leadership model to make Apple one of the most innovative computer and technology companies today by effectively using the following leadership styles: selling‚ telling‚ participating‚ and delegating. The Situational Leadership Model states that when used‚ “…one should always keep
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Situational Leadership Research on leadership is a subject that has been approached in many different ways. Theories on leadership can be classified according to the type of variable that is emphasized the most. Three types of variables relevant to these theories include (1) characteristics of leaders‚ (2) characteristics of followers‚ and (3) characteristics of the situation (Yuri‚ G.‚ 2010). In the textbook Leadership in Organizations‚ Yuri‚ G. classifies these theories into the following five
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(5EEG) Employee Engagement Assignment 25 Feb 2015 Duncan Mclea 21414569 Introduction: The following document will outline the definition of Employee Engagement and endeavour to explain how this term may differ to such terms as organisational commitment (loyalty)‚ employer involvement and job satisfaction. It will outline key findings in recent studies on employee engagement which will include to what extent gender‚ demographic and other specific factors influence levels of engagement. This
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Employee Engagement in Karachi’s Pharmaceutical Industry Abstract Employee engagement is today’s buzz word. It is not much practiced in Pakistani organizations especially in Pharma industry. Earlier researches and literature reviewed indicates that there are three types of employee engagement: Engaged- employees who work with passion and feel happy‚ Not Engaged- employees who are just passing their time‚ Disengaged-employees who are unhappy and undermine work. This study highlights the level
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the organization. This paper provides information about the High performance working and employee engagement which consists of various definitions given by different authors and different types of practices which are helpful in improving organization performance. The main aim of this project is to provide a framework of how high commitment HRM practices help in improving HPW and employee engagement in organization. There have been many papers and research carried out on HRM and work performance
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Importance of and Employee Satisfaction Your employees have a wealth of information about what it is like to work at your company‚ and what your customers are telling them about your company and your competitors. Your employees also have considerable knowledge about what can be done to improve your company’s productivity‚ quality‚ customer service‚ customer satisfaction‚ customer loyalty‚ growth and profit‚ and what can be done to improve your risk profile. Equally important‚ your employees know
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Employee Engagement: The Key to Improving Performance Solomon Markos (Corresponding author) PhD Scholar‚ Department of Commerce and Management Studies‚ Andhra University Waltair‚ Visakhapatnam-530 003‚ Andhra Pradesh‚ India Tel: 91-996-664-1683 E-mail: solomonmarkos5@yahoo.com M. Sandhya Sridevi Professor‚ Department of Commerce and Management Studies‚ Andhra University Waltair‚ Visakhapatnam-530 003‚ Andhra Pradesh‚ India Tel: 91-984-884-2230 E-mail:
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Leadership and Improving Employee Relations Patricia Solano MGT 210 December 11‚ 2011 Keith Jacobs Leadership and Improving Employee Relations In Chapter 15 of Supervision: Key Link to Productivity‚ there is a survey to determine what type of leader a person is (Rue & Byars‚ 2004). I took that survey and I scored 68 in leadership and 32 supervisory. What this means is the person who is a leader tends to get things done with motivation and guidance to get the best possible
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