Abstract TranslateAbstract Despite extensive research on defining and measuring health care quality‚ little attention has been given to consumers ’ perspectives of high-quality health care. The purposes of this study were to (a) identify the importance to consumers of attributes of health care quality and nursing care quality‚ and (b) examine the relationship of consumer perspectives to health status and selected demographic variables. Exploratory. Consumers (N = 239) were recruited from waiting
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On “Kipling” by Carol Ann Duffy Answering “If” by Rudyard Kipling Kieter Philip Balisnomo English IB Block 4‚ Ms. Nychka On “Kipling” by Carol Ann Duffy answering “If” by Rudyard Kipling The doctrines of idealism and optimism are demonstrated in the poem “If” by Rudyard Kipling. “If” advises the reader to achieve qualities and reach for perfection. “If” is answered in the book‚ Answering Back by Carol Ann Duffy’s poem‚ “Kipling”. Duffy’s response to “If” is appallingly contrasting in mood
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photography and urban poverty also known as the ‘the underside of society’. By sharing his experiences‚ Duffy evokes both disturbing and conflicting feelings for the reader. Today I intend to discuss how she achieves this through the use of literary techniques like imagery‚ symbolism and metaphors‚ the reoccurring themes of death and the effects of war‚ the tone and the structure of the poem. Duffy uses techniques like metaphors‚ symbolism and imagery. These techniques are very effective as they
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Zurich Case Study Creating quality customer care A Zurich case study http://businesscasestudies.co.uk/zurich/creating-quality-customer-care/introduction.html#axzz2hyuet8tx Read more: http://businesscasestudies.co.uk/zurich/creating-quality-customer-care/introduction.html#ixzz2hzHj1KmX Follow us: @Thetimes100 on Twitter | thetimes100casestudies on Facebook Page 1: Introduction Zurich Insurance Group provides insurance and other financial services to both individuals and businesses. The
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hijdsfExplore the ways Shakespeare and Carol Ann Duffy present human weaknesses/ flaws in some of the characters they write about In Shakespeare’s play ‘Much Ado about Nothing’‚ Don John is a very important character. He is an illegitimate son‚ which automatically lowers him in the society of the Elizabethan age. He is isolated‚ ignored and rejected by everyone in his life‚ which is one of the reasons which seem to force him to behave as a villain. People expected this of him as they assumed that
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Background of The Circle Program This research proposal will revolve around the Circle Program. This program is based on a therapeutic foster care model. It provides foster carers and their children support through a specialist team and trains foster carers to understand how trauma effects foster children (MacKillop Family Services n.d.). This type of foster care model supports youth work practice through having similar principles to the YACVic Code of Ethical Practice. Two principles of the YACVic Code
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Managing Quality in Health and Social Care Table of Contents Introduction In case of Health and social care services‚ quality is very important. A social care organization has to follow legal regulations and standards to provide quality service to the society. But there are some barriers to these quality services. A social and health care organization has to overcome these barriers as much as possible and at the same time it needs to adjust
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cruelty (‘Mrs Pilate’)‚ sexual immaturity (‘Pygmalion’s Bride’) and infidelity (‘Medusa’). With close reference to two poems from this collection; ‘Mrs Van Winkle’ and ‘Mrs Faust’‚ this seminar aims to explore how heterosexuality is represented by Duffy. Before we discuss how heterosexuality is presented it is imperative to offer a definition. Heterosexuality is sexual orientation or activity to persons of the opposite sex. It is a category divided by gender and that the roles of each gender are
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Nostalgia: Background: Swiss Mercenaries came down from the mountains to fight on behalf of European rulers in Distant Lands. Many of these mercenaries suffered from nostalgia. * Nostalgia was believed to be a medical disease. * Symptoms included anorexia‚ bouts of weeping and even suicide attempts. * For years‚ people believed only the Swiss were prone to it. * In 1688‚ Hofer suggested it was “a cerebral disease of essentially demonic cause” * In 1732‚ Scheuchzer said it was
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What is quality? Quality is a measure of how good and satisfying a product is to the consumer. The ISO standard explains quality as "the totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs." Meaning that the quality of a product/service is defined in matter of the features it presents to the customer and the rate of satisfaction it is providing to its user/consumer. The quality depends not only on its features it depends on the
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