Managing Quality In Health And Social Care Case Study

Managing Quality in Health and Social Care

Table of Contents

Introduction

In case of Health and social care services, quality is very important. A social care organization has to follow legal regulations and standards to provide quality service to the society. But there are some barriers to these quality services. A social and health care organization has to overcome these barriers as much as possible and at the same time it needs to adjust and manage stakeholder’s perspective, external agency’s impact to provide quality care service.
Task 01

A. The quality of the service from the point of view of three stakeholders -Patients seek for professionalism from the providers and
They expect that patients understands their approach. They required proper information from patients to make right decision and treatment. They need their patients to listen to their advice to ensure proper treatment as well as quality.
Society is concerned about the safety measures taken by the health and social care. Society mainly upholds the aggregate perceptions and expectations of service users. There are many external forces related with the society. So, aggregation of the expectations of personal perception can be said as the perception of society regarding quality (Gosling and Martin, 2012).
Patients are the main stakeholders in health and social care. They mainly expect proper treatment and timely consultation, effective and patient centered approach. Society expects the fulfillment of safety measures of the society. Administrator tries to fulfill the expected quality of the clients and follow the regulation set by health
The NIHCE, it provides proper guideline; rules, regulation and statistics of previous services to set standards and improve services (Jackson, 2002).

Department of health and hospital set clinic waiting time standards. These two authorities are mainly concerned for issuing and implementing waiting time standards of clinic. Department of health sets rules and regulations for waiting time standards in clinic and hospital plays a crucial role to implement the waiting time standards set by department of health.
Task 02

A. Range of standards - For the measurement of quality of health and social care, there are lots of standards. These standards ensure the quality and efficient service to the society. Some of the standards are described below:
ISO standards ensure the services to be efficient, safer, and cleaner so that the consumers can get quality of products with satisfaction. They provide authority with some bases for measuring or comparing qualities in health and social