7/17/2013 Learning outcomes Lesson 2 Consumer Buying Behavior At the end of the session you should be able to: • Distinguish between customer and consumer • Understand how buyers make purchasing decisions • Identify buying decision behaviors. Amali Wijekoon Department of MOT Amali Wijekoon 2 Introduction • Customer – A person who pays a value to company offerings Consumer markets • Consumer markets are the markets for products and services bought by individuals for their own
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ANALYSIS AND DIAGNOSIS INTERNAL AND EXTERNAL ANALYSIS o Corporate connection: Relationship to other plans: Corporate goals with respect to profit‚ growth and so on. - Desired market share Positioning of the company or its product lines Vertical or horizontal integration Strategic alliances Product-line breadth and depth Customer-relationship management Marketing-related plans: (developed by people who do not report to marketing) Sales Advertising and promotion
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“Evil‚ a Learned Behavior” What is evil? Is it characterized by a desire to cause hurt or harm‚ “an evil mood”? What causes people to do evil? The strong feelings of hatred and dislike that builds up in all of us or simply that all our emotions are constantly on the dark side for such a long period of time. What is right from wrong when the hate in our hearts makes us all make terrible mistakes and commit evil. The writings of Confucius say‚ “There is no light without darkness‚ no positive without
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Golden Glow Soap 1. Discuss the nature of problem(s) in this case? 2. Suggest the kind of consumer research needed? How should Golden Glow be positioned/ repositioned to bring about the desired change among consumers? Give your reasons Anil Mahajan absent -mindedly ran his finger over the cake of soap before him. He traced the name ’Golden Glow’ embossed on the soap as he inhaled its unmistakable sesame fragrance. It was a small soap‚ almost like a bar of gold. There were no frills‚ no coloured
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http://www.mckinseyquarterly.com/The_perils_of_best_practice_Should_you_emulate_Apple_3013 It’s no mystery why companies emulate their most successful peers. Tried-and-true approaches often seem preferable to starting from scratch‚ whether for developing new products or running efficient supply chains. The quest for such methods went global during the 1980s and 1990s as European and US companies sought to retool their operations by transplanting Japanese factory practices‚ such as kanban and just-in-time
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UNIVERSIDAD AUTÓNOMA DE NUEVO LEÓN FACULTAD DE CONTADURÍA PÚBLICA Y ADMINISTRACIÓN CONSUMER BEHAVIOR MIDDLE TERM ESSAY MAXIMILIANO SILVA ZAVALA 1529846 5Yi 19 DE MARZO 2014. A) PRODUCT NAME AND NAME’S MEANING The product I chose is Microsoft’s XBOX ONE. The name of the product is divided in two parts (“Xbox” and “One”). “Xbox” has its origins on Microsoft Windows’ history; the bit of Microsoft’s Windows software that handles the graphics is called
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more benefit in the hot latte. Thus‚ internal and external factors that influence Gloria’s decision are explored and analyzed in this report. Dunkin Donuts is another on campus retailer which provides hot latte. The reason for she took Starbucks’ hot latte over Dunkin Donuts’ is that Starbuck locates nearer to the student parking lot. Buying product in a closer location is a human nature because consumers always seeking for convenience. In that case‚ she’d rather buy cold drinks than Dunkin
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Walt Disney was born December 5th 1901 in Chicago‚ Illinois. In 1918 he attempted to get in the army and did not get in because he was underaged‚ so instead he joined the red cross driving an ambulance in France with cartoon drawings on it.(Walt Disney) When he returned from France he went to Kansas City to start his career as an advertising cartoonist‚ he created his first animated cartoon here. He created a company called Laugh-O-Grams which he started to make Alice Comedies (It’s about a real
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1. Explain the difference between a resource‚ a capability‚ and a core competence. Which is more important for developing competitive advantage? When you talk about resources‚ they are stocks of assets that are controlled by the firm‚ and these assets can be tangible or intangible. The term capabilities represent the processes by which resources are utilized that firms can use to differentiate itself from its rivals. Core competencies are combinations of resources that are linked by the capabilities
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choice to be made in the final decision. Purchasing off-the-shelf product‚ rather then tailor-made‚ good customer value and affordable price are a few major criteria in such case. However consumers would have different consideration for their decision depending on their individual factors. From having the wants and demand to the step of making purchase decision and consumption. There are different factors that would influence and affect the consumer decision.
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