| Case Analysis: eBay Customer Support Outsourcing | | Name: Qiong HuangStudent #: 500423506Course #: MT 8216For: Professor BabinDate: December‚ 10‚ 2010 | Situation eBay.com‚ “the world’s online marketplace”‚ is an online auction and shopping website in which people and business buy and sell a wide variety of goods and services worldwide. It is managed by eBay Inc‚ which is founded in 1995 by Pierre Omidyar. eBay’ mission was to provide a robust trading platform where practically
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deirektor: Džon J. Donahju Konkurencija: amazon‚ Google‚ Overstock.com eBay is an online marketplace where both individuals and businesses can buy and sell goods and services to people around the world. One important thing to note is that eBay only provides the platform for buyers and sellers to meet. This means that eBay does not keep stocks of goods‚ nor do they dispatch your purchase to you. Anything that you buy from eBay will come to you direct from the seller that you are transacting with
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Index: 1 Describe EBay’s culture using the six characteristics describes in the prescribed text book according to the Corporate culture Index....................................................................................pg 2 2 Briefly explain the socialisation process. ............................pg 5 3 Bibliography.........................................................................pg 7 1. Describe EBay’s culture using
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MGMT 314: STRATEGIC MANAGEMENT ASSIGNMENT 1: CASE STUDY – EXECUTIVE SUMMARY THE CHALLENGES FACING EBAY IN 2008: TIME FOR A CHANGE IN STRATEGY? SUBMITTED BY: CHAN LAI FENG ONG AINA ONG EE LING ELAINE MGMT 314 Strategic Management 3795457 3794106 3721668 Page | 1 Table of Contents Introduction ----------------------------------------------------------------------------------------------------------------- 3 eBay’s Business Model ----------------------------------------------------------------------------------------------------
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competition like in the online auction industry? How strong are the competitive pressures confronting eBay and other online auction firms? 2.2 What forces are operating in the online auction macro-environment that has the power to alter the nature and structure in the online auction industry? 2.3 What does a strategic group map reveal about the positions of the major players in the online auction industry? Is eBay in a good position on the map? Why or why not? Who are the closest competitors? 2.4 What do
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and trade through an online platform. eBay tried to fulfill this necessity by opening an online trading “auction house” for Chinese customers. The company provided a service where an item would be listed in their webpage with the ability to bid on it. The owner would place the item or service online while buyers who were interested on acquiring the product would bid on it till the highest bidder got the product. Then‚ the owner would be informed through eBay and the trade would take place online
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How did eBay pursue international growth? With exceeding 3.7 billion‚ more than a half of the world’s population‚ and Internet usage in the region rapidly growth at 406 percent‚ Asia became an attractive and lucrative marketplace for eBay to expand their business. Since 1995‚ eBay enjoyed strong revenue growth and was a dominant player in online auction industry. With previous experience of extending their business in Europe‚ North America‚ Latin America and failure in China and Japan‚ eBay was once
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Juan Tisera Case38 – eBay 1) EBay pursue international growth through acquisitions and partnership in related and unrelated business. eBay goal was to expand its international presence in an effort to create an on line global marketplace. In many of this international website‚ eBay had to adapt and provide local language and currency options to gain popularity. The best approach that eBay had was by forming partnership with local companies. This strategy helps them to understand local cultures
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successful internetbased company‚ eBay History of eBay eBay started life out as Auctionweb‚ founded by Pierre Omidyar Brainstorming amongst friends resulted in the overall idea By 1997 maintained its impressive growth but it needed additional funding Benchmark provided said funding‚ and more importantly‚ leadership Ms. Whitman was installed as CEO and Mr. Swette as COO First move was to issue an IPO How does it work? eBay provides listings and listings support
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existing in eBay’s current external environment? -The greatest opportunity in eBay is the quick development of online sales‚ most people find it hassle-free to shop online and because of that they tend to shop online and one of it is eBay. While the threat is the low entry barrier for aggressive competition‚ the competitors will make promos that will lure the customer of eBay to buy to them and it will lessen the customers of eBay and it will be a great threat to them. What are the company’s greatest
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