Porter(1963) slightly adapted Maslows(1954) hierarchy of needs and placed autnomy as the second most important. Furthermore it has been found that the degree of autonomy is part of the construct of job satisfaction. (Blanter‚1964)‚ (Armstrong‚1977). As prescribed in Karaseks demand model‚ the characteristics of of the job design can determine strain levels. The industry and design of the job can affect the perception of autonomy.(Kreis‚2001). Previous studies assumed that the term of employment
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REPORT ON EMPLOYEE ATTRITION INTRODUCTION The purpose of this research is to explore the attrition rates and evaluate changes that will positively affect the attrition issue. Qusetionnaire method is ued for the research. Employees are inteviewed over telephone from different regions and they have many opinions‚ problems and suggestions‚ which will be discussed later. The main objective of the study are:- * To understand the factors central to attrition. * To calculate the attrition
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THE EFFECTS OF FOOD QUALITY AND CUSTOMER SERVICE IN CUSTOMERS SATISFACTION IN RESTAURANT SETTING I. INTRODUCTION I.1 BACKGROUND OF THE STUDY Basically Filipinos are food lovers. Eating is a necessity for all people. Eating together at home with loved ones or relative has been the tradition of Filipinos as derived from the Filipino culture. But why do people still love to eat out in a restaurant? If people eat out it is usually based on the food offered‚ the ambiance offered and the
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Abstract Conflict resolution is a process of resolving issues arisen in a dispute. Negotiation is a collaborative process‚ in which participants try to find a solution of the parties involved. The knowledge of the negotiation process is used in the practice of conflict resolution to prevent its negative consequences. This report examines the practical principles in conflict resolution to deal with the dispute in a way that is nonviolent‚ limit the domination by one side over the other side rather
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Employee Motivation – A Short Case Study I joined CVS Caremark project at TCS-Noida in November after a successful stint at Aviva in TCS-Bangalore‚ where I had worked as a trainee. I had always wanted to go back to my hometown and live with my parents and when I got a transfer to Delhi I didn’t waste a single moment in saying yes to the new project and heading towards Delhi. Many of my friends were also moving out from Bangalore at the same time which only made my decision easier. I felt that
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Improving Customer Satisfaction HCS325 Teams are more effective today in the health care field than ever. Effective teams are motivated‚ respected‚ progressive‚ achievement-oriented‚ and supportive (Lombardi & Schermerhorn‚ 2007). Teams in a health care field can make defining jobs simple‚ creating goals‚ having a plan for open communication‚ and accepting the difference in everyone through teams. When there are teams in the health care industry‚ it can make planning items for the healthcare
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described as a bit unusual because it involves taking employees out of their normal work environment and requiring them to do something completely different as a form of punishment. Ferro believes that an occasional kick in the pants is good for employee motivation. He has created what he calls the penalty box for his programmers who are burned out or who act overly cocky. In reality‚ this is a temporary assignment — from a few weeks to a few months — in the company’s
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in the long run. These issues have been debated in then field of Distribution channel management. In particular‚ researchers emphasised that manufactures cannot ignore in designing long term growth-oriented policies‚ strategies aimed dealers’ satisfaction. Furthermore‚ in order to successfully plan business growth‚ it has been remarked literature the central role played by communication. In fact‚ researchers underlined the failure in channel communication is likely to affect the relationship between
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Actually dissatisfaction can be kept away with some factors. Herzberg thinks that the opposite of Dissatisfaction in No Dissatisfaction and the opposite of No satisfaction is Satisfaction. The groups that we can take a look at are: Motivators-. They are factors who can achieve better performance in job and also to motivate the employees to work harder. Hygiene factors –If these factors appear it always means that the motivation will be achieved because there are factors which are dissatisfiers‚
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THE UNITARY AND PLURALIST VIEWS There are two basic views expressed about the basis of the relationship between management and trade unions in particular or employees in general: the unitary and the pluralist perspectives. The unitary view It is typically held by managements who see their function as that of directing and controlling the workforce to achieve economic and growth objectives. To this end‚ management believes that it is the rule-making authority. Management tends to view the
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