CUSTOMER ATTRACTION By Ivanova Evgeniya Moscow 2013 CONTENTS 1.1.Getting to know luxury 5 1.2.The global market of luxury goods 9 1.3.Methods of customer attraction 11 2.1.Burberry 19 2.2.Gucci 21 2.3.LVMH 24 Introduction What exactly do we mean by " luxury"? Most of us are able to recognize a luxury product‚ but we are unable to define the specific characteristics that contribute to the concept of luxury. This is because our perception
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consumer goods producer (acquisition strategy). ▪ Sara Lee left Coach’s strategy and operations intact but by 1990’s the company performance began to decline as consumer shifted preference to a more stylish French and Italian handbags such as Gucci‚ Prada‚ Louis Vuitton‚ etc. ▪ In 1996‚ there was a change in the management having Reed Krakoff as the new creative director‚ an ex Tommy Hilfiger designer. He believed that new products should be based on market research rather than on designer’s
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Compare Burberry’s market position relative to that of its competitors including Polo‚ Coach‚ Armani and Gucci. Is Burberry’s competitive position sustainable over long term? Why or why not? Burberry has positioned its brand in the minds of consumers to be “functional luxury.” Burberry maintains a product line with great width and depth consisting of many products. Their products fall into one of two main categories: fashion or continuity. Fashion products are designed to be responsive to fashion
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take Waterford Wedgwood forward.” The challenge facing its management was how best to reshape a loss-making group that owned a range of branded glassware and chinaware into a profitable concern. Other luxury goods conglomerates such as Richemont‚ PPR/Gucci and LVMH were doing well but could a quite different brand portfolio be made similarly profitable? The Company The company of Waterford was first established in 1783 in the Irish harbour town of Waterford. Its founders were two brothers‚ William
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Overseas Purchasing: New challenge for Chinese luxury retailers Abstract Chinese luxury consumers start to account for more percentage for the world luxury goods sales. However‚ domestic retailers do not benefit from this trend‚ because Chinese consumers prefer to purchase luxury products from foreign countries. As a result‚ the growth domestic luxury market trends to slow down. In order to avoid that disadvantage‚ some of the largest luxury retailers have claimed to slow and cease their plan for
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Luxury brands‚ like LVMH‚ are usually less affected by e.g. the recession‚ as the mass are less sensitive to price changes. Competitors: Gucci Group & Richemont * Star brands: LVMH (68)‚ Richemont (20)‚ Gucci Group (16) * Global distribution: LVMH‚ Richemont‚ Gucci Group * Diversification of products: LVMH (5 categories)‚ Richemont (3 categories)‚ Gucci Group (5 categories). Low 3) SWOT ANALYSIS * Strengths: large portfolio in different categories‚ distributed globally‚ leader
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Question 1: According to Exhibit 13‚ the respective market shares for Polo‚ Armani‚ Gucci‚ and Burberry are 9.1%‚ 3.5%‚ 4.4%‚ and 5.2%. Coach was not included among the Top 10 Global Luxury Goods Players in general‚ but specific to accessories‚ they have an estimated 6% market share compared to Burberry’s 4%. This data illustrates that Burberry is doing quite well. They are one of the Top 5 Global Luxury Goods Players and it appears that they have plenty of room for growth. Unlike many of its other
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having a vision‚ working hard and taking risks. He dug Gucci up from the ground and created history in doing so. He was born with an innate ability to create and perfect‚ and through his passion he created hedonistic luxury and painfully romantic glamous. He redefined and brought the Gucci Group to success. He had an overwhelming impact on the fashion industry‚ he is a revolutionist. He is genius. Table of Contents TOM FORD 1 GUCCI RAISED FROM THE DEAD 2 INSPIRATION 4 SUCCESS 4 BIBLIOGRAPHY
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The brand has been repositioned to a niche market between cutting-edge fashion apparel‚ like Armani‚ and classic fashion apparel‚ like Polo Ralph Lauren. Burberry has also excelled in the accessories market‚ positioning itself between the Coach and Gucci brands. Burberry does not want to be cutting-edge fashion and at the same time‚ does not want to be viewed as just classic‚ as this market is already saturated with other brands. Burberry represents “accessible luxury”‚ meaning they were fashionable
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GOVERNANCE STRUCTURE The Board of Directors is the strategy body of LVMH Moët Hennessy - Louis Vuitton SA. The competence‚ integrity and responsibility of its members‚ clear and fair decisions reached collectively‚ and effective and secure controls are the ethical principles that govern the Board. The key priorities pursued by LVMH’s Board of Directors are enterprise value creation and the defense of the Company’s interests. LVMH’s Board of Directors acts as guarantor of the rights of each
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