Lecture Topic 1 : The Service Sector Reading : Chapter 1‚ Services Marketing : People‚ Technology‚ Strategy by Kotler & Wirtz‚ 7th Edition. The Service Sector- some facts : • In the West‚ business conditions generally remain difficult for service sector firms with falling prices hitting profitability. - The service sector typically accounts for between 66% and 75% of GDP in most of the more highly developed economies. (Central Intelligence Agency‚ 2011)
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Chapter 11 Creating delivery systems in place‚ cyberspace and time Learning Objectives- What are the options for delivering our service? * What physical and electronic channels can we use? * Should we offer customers a choice? * What physical evidence should our facilities present? * When and where should our service be available? * Is it feasible to shift from high-contact to low-contact delivery? * What options exist for using third-party intermediaries? Definitions
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--Datamonitor. (August 2009). New Consumer Insights Series. Global Consumer Trends: Convenience. Consumers are so overwhelmed by their obligations that they prefer quick products that allow them to feel more in control of their time. Some consumers will multi-task to compress more activities but still fail to maintain a healthy lifestyle by cooking from scratch less often and failing to exercise regularly. “Product solutions are needed to restore balance in consumers’ life.” -Many consumers
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you’ll have a great time with Vodafone‚ but if you’re not happy with your device‚ you’ll need to go back to the company you bought it from to find out what to do next. Once again‚ welcome to Vodafone and thanks for choosing us. Vodafone Customer Services team Your account details Account number 687970078 Mobile number 07449659303 Contract start 14-Jun-13 Minimum commitment end 13-Jun-14 UK minutes 600 UK texts UNLIMITED
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Research is evidenced-based / Empirical - Correlation between variables - Regression (Multi-Linear Regression) - Mixed Method - Quantitative then Qualitative - Qualitative then Quantitative Customer Satisfaction = Sum of Service Elements Facilitates service improvements‚ increases profits Performance is measured by asking questions about satisfactions Performance = Satisfaction Week 12 & 13 Tutorial Chapter 13 & 14 1. Describe the factors that may encourage or inhibit a
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Current Trends In Human Services The current economic and political climate has had a profound affect on the human services fields and has impacted those served in a very real and direct way. The Affordable Healthcare Act (AHA) for example has created such a backlash in the political and economic arenas that it has even caused the United States government to shut down due those who resist and fight its implementation and continues to be a heated debate. The relationship between economic and political
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344SAM Project Management Lecture 1 Introduction to Project Management Teaching Staff • Dr Dannie Talbot • Email: danielle.talbot@coventry.ac.uk • Dr James Smith • Email: james.smith@coventry.ac.uk Formal Outcomes The intended learning outcomes are that by the end of this module students should be able to: • Develop a project management plan in a business context • Critically evaluate different approaches to project management • Evaluate methods of managing large scale projects
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is a marketing reference document. I did not write this. http://blog.net-results.com/marketing-tech-trends-2013/ Marketing Technology Trends for 2013 By Cherish Edwards A dynamic trend is sweeping the digital agency landscape and it involves people‚ processes and technology. Clients and brands are increasingly turning to their agencies for staff “in-sourcing”‚ creative and innovative experiences‚ and technology innovation. And the industry is responding. The 2013 SoDA’s Digital Marketing Outlook (DMO)
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without the network service provider? The answer to that question is absolutely no where. They could be used to play games‚ store numbers may be even take photographs but without the service providers they would be of absolutely no use. Among the many service providers of the world one of the prominent names is Vodafone. Vodafone Australia is one of the most used network service providers in Australia. Likewise‚ World wide it is one of the most recognized cellular network service brands in the world
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Emerging Technology and Trends Paper XXXXXXXXXXXX BIS/375 University of Phoenix November 2011 Instructor: XXXXXXXXXXXX E-business has come a long way since its inception back in the 1990’s. Many companies have had great success implementing e-business processes. The supply chain management process has also expanded its role thanks to e-business processes and e-commerce. Business opportunities based on e-business continue to grow as e-business and e-commerce continue to expand to different
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