NAME: Gemma Steedman TEST TITLE: Customer Service Measurement and Regulation TEST: PO2 TUTOR: Loretto Barczynski SUBMISSION DATE: 15 - 08 - 13 CUSTOMER SERVICE MEASUREMENT & REGULATING - BENCHMARKING 1. A Brief Overview; Tourism The D Hotel The award-winning d hotel is a luxury 4 star hotel in Drogheda Co. Louth Ireland is located on the banks of the historic River Boyne. This impressive waterfront location includes the Scotch Hall shopping complex and a purpose built pedestrian
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HSC025 & CU308P – Promote and implement health and safety in health and social care. 1.1 Health and safety work act‚ the health and safety work act was put in place to ensure all employers are keeping their employees safe whilst at work (within reasonably practical) they will be looking after their health and safety. For example ensuring they are capable of completing a task whilst at work using the right equipment to help them for example a hoist. Manual handling operations regulations‚ the manual
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education for children‚ you would do this by following legislations. By following all your settings principles‚ policies and procedures you would be promoting and encouraging the children’s safety. You as a practitioner would always maintain a high level of safety by following the settings policies and procedures and be being aware of any emergency procedures. Also if you believe a child is being harmed you should always report it as the child may be being abused etc. . . "Policies in early years’
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UNIT 503 Learning outcome Understand diversity‚ equality and inclusion in own area of responsibility 1.1.1 There are two models that link with equality‚ diversity and inclusion‚ the first one is the social model of disability which views discrimination and prejudice as being embedded in today’s society‚ their attitude’s and their surrounding environment. The social model focuses on who the adult is as person not what their disability or diagnosis is‚ the focus is on how to improve and empower
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Unit five: Principles of supporting business events Assessment You should use this file to complete your Assessment. The first thing you need to do is save a copy of this document‚ either onto your computer or a disk Then work through your Assessment‚ remembering to save your work regularly When you’ve finished‚ print out a copy to keep for reference Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked
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The Health and Safety at Work Act 1974 is the major piece of the health and safety legislation in Great Britain. It provides the legal framework to promote‚ stimulate and encourage high standards. The Act‚ when first introduced‚ provided an integrated system dealing with workplace health and safety and the protection of the public from work activities. By placing general duties upon employees‚ employers‚ the self-employed‚ manufacturers‚ designers and importers of work equipment and materials‚ the
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TiTLE : USE AND DEVELOP SYSTEMS THAT PROMOTE COMMUNICATION CANDIDATE NAME: OLUWAWEMIMO ABIGAIL ADEFOLU ASSESSOR: BRIAN DATE: UNIT 1 : Review the range of groups and individuals whose communication needs must be addressesd in own job role. 1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role. In my job role the various range and groups of individuals that I regularly communicate with include: A. External – Families of service users;
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E1. There are many responsibilities that practitioners have when maintaining professional relationships and one of these is to respect the views of parents and children. One of these responsibilities is to respect the views of parents and children; this is so that both parents and children know that they have a secure relationship with the practitioner but a relationship that stays within the setting which means that practitioners should be friendly but not friends. Another responsibility that practitioners
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I have used two examples of service users who use the service and how barriers are overcome when using different methods of communication and how working in partnership with other organisations can promote better outcomes for their care.This is relevant within my own job role 1;Service User A-Suffered a stroke and is partially deaf in his right ear and wears hearing aids 2;Service User B-Has dementia and lacks capacity to communicate . Service user A Barriers are overcome by care staff having
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Margaret Thatcher Personlighet Margaret Thatcher Personlighet Straight forward – sometimes almost aggressive Great speaker Self confident with a distinct view of what she wants. Transactional Leadership‚ also known as managerial leadership‚ focuses on the role of supervision‚ organization‚ and group performance; transactional leadership is a style of leadership in which the leader promotes compliance of his/her followers through both rewards and punishments Charismatic leadership Assumptions Charm
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