1;Service User A-Suffered a stroke and is partially deaf in his right ear and wears hearing aids
2;Service User B-Has dementia and lacks capacity to communicate .
Service user A Barriers are overcome by care staff having to speak very slowly and facing him when speaking so he can follow lip movement.Staff are too write information down on paper so he can visually understand or stand to the right of him and speak louder so he can hear clearer.In every service users care plan all relevant information such as his preferred methods of communication or his needs wishes or preferances personal details medication ect,this information can be shared with care staff who visit him or district nurses his family where possible . In every service users care plan there are daily reporting sheets that care staff record what they have done on each visit or report any concerns regarding the welfare of the client.These are then collected each month and returned to the office staff and stored in the service users personal file and any concerns are reported and discussed at these weekly meetings with social services any forms of extra support can be discussed and these changes can be implemented and other inter agencies can be introduced and decisions made on how a service users care can deliver better outcomes regarding their care.
Service user B Her son is the first point of contact and communication regarding his mothers care feedback to the son and office staff have played a vital role in this ladies care gaining extra support from the occupational therapist and her doctor as her mobility deteriated rapidly and become unable to feed herself as well as her lack of capacity to communicate too care