Intoduction In October of 2003 workers at Emerald City Pizza (a Pizza Hut franchise in the Tacoma/Seattle area) began an extensive organizing drive to improve their wages and working conditions. The fight was long and bitter. Some workers spent more than eight months going store to store‚ patiently explaining the benefits of forming a union. In the end‚ however‚ the movement fell short of victory. Nonetheless‚ it galvanized many Tacoma Pizza Hut workers and rallied support from Emerald City employees
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Ian San Miguel Company Case 6 Darden Restaurants With more than 1800 restaurants spread throughout the country Darden Restaurants has become the largest full service restaurant company. Darden’s success lies with in its ability to create brands with similar operations as well as effectively differentiating and positioning their brands. Some of the ways Darden differentiated their brands was by creating restaurants that provide customers with an emotional as well as physical experience. For
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Can these kinds of customer response data be obtained reliably‚ systematically‚ and cheaply enough for a restaurant? If so‚ how? This type of data could be gotten by adding survey questions to a receipt given to a customer with a few questions relating to the Pareto chart (Ex B). This can also be done by observation of host (ess) when times are not busy noting customers body language. Also managers can go around to tables and ask how their meal was‚ and if anything was unsatisfactory. The important
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Perceptions of Restaurant Cleanliness: A Cross Cultural Study By Seung Ah Yoo Thesis submitted to the faculty of the Virginia Polytechnic Institute and State University in partial fulfillment of the requirement for the degree of Master of Science In Hospitality and Tourism Management Suzanne K. Murrmann‚ Chair BeomCheol (Peter) Kim Manisha Singal July 9‚ 2012 Blacksburg‚ Virginia Keywords: Service Quality‚ Restaurant Cleanliness‚ Culture Customer Perceptions of Restaurant Cleanliness:
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CHAPTER 1 1. Introduction Today‚ in the restaurant industry. You need to have a Technology that you restaurant can give much attraction and convience to the costumer. The technologies that will help you provide excellent customer service also need to help you more effectively manage costs‚ production‚ and employees. RMS Restaurant Management Systems are the crucial technology components that enable a single outlet or enterprise to better serve its customers and aid employees with food and beverage
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The Emerald Research Register for this journal is available at www.emeraldinsight.com/researchregister The current issue and full text archive of this journal is available at www.emeraldinsight.com/1741-0401.htm An empirical study of performance measurement in manufacturing firms Maurice Gosselin ´ ´ School of Accountancy‚ Universite Laval‚ Quebec City‚ Canada Abstract Purpose – The recent performance measurement literature suggests that organizations should put more emphasis on non-financial
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Diversification Strategy of Domino’s Pizza Masters of Commerce (Accounts) 2013-2014 Semester I Submitted In Partial Fulfillment of the requirements For the Award of Degree of Masters of Commerce – Accounts By University of Mumbai SIES (Nerul) College of Arts‚ Science & Commerce CERTIFICATE This is to certify that Master. of M.Com Accounts Semester I (2013-14) has successfully completed the project on Growth and Diversification Strategy of Domino’s Pizza under the guidance of Course Co-ordinator
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Applicability of SERVQUAL in restaurants: an exploratory study in a Portuguese resort Vera Patrício (vera.l.patricio@seg-social.pt) Rogério Puga Leal (rpl@fct.unl.pt) Faculty of Science and Technology‚ Universidade Nova de Lisboa‚ Portugal Zulema Lopes Pereira (zlp@fct.unl.pt) Faculty of Science and Technology‚ Universidade Nova de Lisboa‚ Portugal SERVQUAL is the most popular instrument to ascertain service quality. However‚ some debate exists about its ability to characterize different service
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……………13 6. References…………………………………………………………………………..14 7. Appendices A. Bob’s Restaurants Operating Performance & Selected Balance Sheet Items‚ Fiscal Years 1997 – 2004…………………15 B. Bob’s Restaurants ratio calculations……………………………………….16 Financial Analysis: Bob’s Restaurants 1. Introduction In the following analytical report‚ the financial performance of Bob’s Restaurants is assessed. Operating Performance & Selected Sheet Items for the years of 1997-2004
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McDonald’s – Business Strategy in India Case Study Abstract This case study discusses how McDonald’s India managed to buck the trend in a struggling economy‚ its early years and business strategy to get more out of its stores in India. The case also briefly discusses how McDonald’s adapted to local culture in India‚ its localization and entry strategy‚ its strong supply chain and pricing strategy. Table of Contents 1. Introduction 2. McDonald’s entry into India 3. Exhibit I: McDonald’s
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