"A Develop A Use Case Diagram For Renting A Car Include Actors Representing A Fleet Mechanic A Rental Agent And A Customer And Use Cases For Reportmechanicalproblems Orderrepairs Makerepairs" Essays and Research Papers

A Develop A Use Case Diagram For Renting A Car Include Actors Representing A Fleet Mechanic A Rental Agent And A Customer And Use Cases For Reportmechanicalproblems Orderrepairs Makerepairs

I NEED JUST HELP IN PROJECT SPECIFICATION PART PLEASE .ABOUT THE CASE DIAGRAM I HOPE YOU WILL SENDBY TODAY .tHANKS CIS3011 Project: Design a Mobile Application Choose your type of App The first thing your project team needs to do is decide which type of Mobile Application you wish to design. Please read this entire document carefully before making your decision. All Mobile Applications, regardless of which type they are, will be required to provide the same types of information for...

Marketing, Mobile computing, Mobile software 1147  Words | 5  Pages

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CASE MEMO OLYMPIC RENT A CAR

From : Elena Vignerte To : Russel Lacey MBA – MARKETING Nov. 11 – 2014 CASE MEMO Olympic Rent-A-Car US : Customer Loyalty Battles CASE SUMMARY : Olympic-rent-a-car is one of the US car renting company leader. The company was founded in 1976 by John Uelses, with a franchising model. The initial strategy of the company was to price lower than the main competitors. With a promotion, advertizing and franchizing strategy, the company reached to catch 7% of the market shares in 2012. By starting...

Car rental, Customer loyalty programs, Loyalty program 1361  Words | 3  Pages

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Use Cases

Use Cases CIS 210 Professor: Use Cases Introduction As an intern software developer for a retail bank, you have been tasked with developing use cases to support the ATM service. Body Describe a use case, complete with typical and alternate courses, that documents the event of a bank customer withdrawing money from an ATM. This use case describes how the Bank Customer uses the ATM to withdraw money his/her bank account. The actors are the bank customer and the bank. Some of the preconditions...

Activity diagram, Addiction, Bank 1184  Words | 4  Pages

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use case senario

Use Case Senario Based Diagram‏ A Use Case Model describes the proposed functionality of a new system. A Use Case represents a discrete unit of interaction between a user (human or machine) and the system. This interaction is a single unit of meaningful work, such as Create Account or View Account Details. Each Use Case describes the functionality to be built in the proposed system, which can include another Use Case's functionality or extend another Use Case with its own behavior. A Use Case...

Functional requirement, Unified Modeling Language, Use case 825  Words | 3  Pages

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Use Case Diagram

Online Auction System Use Case and Misuse Case Diagrams Mounika Challagundla, Graduate Student Dr. Natarajan Meghanathan, Associate Professor Department of Computer Science Jackson State University, Jackson, MS 39217, USA use case description • Registration: Anyone who want to participate in auction first they have to register to the system. • Login: The user will provide login details in order to access anything. • Post items: Once registered as a seller, the seller can start posting his...

Auction, Login, Misuse case 638  Words | 6  Pages

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Use Cases

Week 4 Assignment 2: Use Cases CIS 210 2-3-2013 There are a number of modeling tools and techniques that can be used to understand the design of a system. During this process, these tools and techniques can help to describe the business processes, requirements, and the users interaction with the system. One type of modeling is the functional decomposition diagram (FDD). It is similar to an organizational chart in that it uses a top-down model to describe the process. The FDD is a good way...

Bookkeeping, Business process, Business process modeling 1742  Words | 6  Pages

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Rental System

  Bing’s Creation Gowns and Dresshop Rental System Introduction Systems are created to solve problems. One can think of the systems approach as an organized way of dealing with a problem. The life style became more and more complex, every area of human interactions was invaded by various software systems, such as real time, business, web-based, personal, etc. Systems are developed to satisfy a set of requirements that meet a need. A requirement that is important in some systems is that...

Leasing, Microsoft, Microsoft Access 1528  Words | 7  Pages

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Car Rental Use Cases

CLASS DIAGRAM B. Use Case Event | Trigger | Source | Use Case | Response | Destination | Request for car rental | Reservation call | Customer | Reserve vehicle | Vehicle availability status | Passengers | Pickup vehicle | Pickup date | Customer | Pickup vehicle | Car rental system update | Staff | Vehicle return | Due date for rental | Customer | Vehicle return | Car rental system update | Staff | Generate Bill | Vehicle Return | Operator | Bill | Update System | Customer | Payment...

Automobile, Car rental, Cheque 2802  Words | 14  Pages

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Use Case Template

[To change project name, business use case name, prepared by, version number, please go to file / properties / generic and custom properties tabs] Business Use Case: Capture Trade Prepared By: Version: 0.1 Revision History |Date |Version |Description |Author | | | | ...

Abbreviation, Business process, Management 864  Words | 7  Pages

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Lotus Rental Car

Abstract Creating a fleet of Alternative fuel vehicles for Lotus rental cars would be a very wise decision. There is a strong movement towards using alternative fuels for many reasons. The consumers are now motivated to drive vehicles that not only protect the environment, but also save money. More and more car manufactures are providing vehicles that use alternative fuels or “Flex” fuels. This movement in the market place is gaining momentum. It would be wise for Lotus to lead this market by providing...

Automobile, Biofuel, Ethanol fuel 2307  Words | 7  Pages

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Use Case

Assignment 2: Use Cases Objective Automatic teller machines (ATM) are electronic banking system that allows custom with a debit or credit card to access their account to make some basic transactions such as withdrawal, deposit, or transfer. Our object is to developed use cases to support the bank ATM service, that include all scenario such as customer withdrawing money from an ATM, making an account deposit, making an account transfer. Identify and discuss any ethical issue maybe...

Automated teller machine, Bank, Cheque 846  Words | 3  Pages

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Operations Strategy in the Rental Car Industry

II. Operations Products (Service) The company provides a service, mainly vehicle rental, to replace a customer’s damaged or out of service vehicle. This service has been around for awhile, in this case since 1957, and appears to be in the mature phase. A case could be made that in the case of Enterprise, the service of vehicle rental is still in the growth phase since annual revenue, fleet size, employee size, and the number of locations has grown every year since the founding of the company...

Automobile, Customer, Customer service 1465  Words | 5  Pages

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Car Leasing System

Easy&Quick Car Leasing System IT610 –Object-oriented System Analysis Southern New Hampshire University Dr. Philip Funk March 28h, 2012 Prepared by: Abdelhak Halloum Chen Lin Table of contents Table of contents 1. Background of organization 2 2. Vision or statement of purpose 2 3. Event list 3 4. Context...

Automobile, Credit card, Leasehold estate 897  Words | 7  Pages

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Software Requirement Engineering Through Use Case

Software Requirement Engineering through Use case Mrs Mirza Zainab, Lecturer in IT Dept, M.H.S.S. COE, Byculla, India Mirza_zainab@yahoo.com ABSTRACT By now, it is well known that shortcomings in requirements definition and management lead to excessive rework on software projects and products that fail to achieve full customer satisfaction. In systems engineering and software engineering, requirements analysis encompasses all of the tasks that go into the investigation, scoping and definition...

Functional requirement, Requirement, Requirements analysis 1961  Words | 6  Pages

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Enterprise-Rent a Car Case

CASE 7 ENTERPRISE RENT-A-CAR Kevin Kirkman receives a Service Quality Survey in the mail from Enterprise Rent-A-Car. Kevin had been involved in a wreck earlier in the month and had rented a replacement car from Enterprise while his car was being repaired. Enterprise routinely surveys one of each 20 customers after completion of a rental. Enterprise used the survey to determine the percentage of customers who were completely satisfied, which produced the Enterprise Service Quality Index (ESQi)...

Customer, Customer service, Focus group 843  Words | 3  Pages

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Zipcar Case: Influencing Customer Behavior

ZIPCAR CASE: Influencing customer behavior By offering car sharing, Zipcar offered a different way other than rental, car ownership or taking taxi with competitive advantage of low cost, service speed and convenience. Zipcar targets at people groups similar as car rental companies, specifically people who don’t want to own a car (hassle and cost), need a second car or different car for different purpose, but in a more convenient and cheaper way. It provides low cost by cutting infrastructure and...

Automobile, Car rental, Car rental companies 1037  Words | 3  Pages

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Zipcar Case Analysis It Strategy

their cars with patented wireless technology, which I would classify as a strong point for competitive advantage, and at the same time mitigating the threat of new entrants. Bargaining Power of Buyers Just as stated in the case, Zipcar was the perfect answer for customers who wanted to rent a car for few hours in their home city. That just goes to say that zipcar had a target niche market and fully utilized technology in their business modeling. Contrary to the traditional methods of car renting...

Automobile, Car rental companies, Carsharing 819  Words | 3  Pages

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Use Cases

Use Cases BY: Jessica Figuereo INST: Ibrahim Elhag Date: 02/03/2013 Bank customers use ATM's for different services. They withdraw, deposit, check balances, and even transfer money. There is a process that goes with each of these services. To begin the customer inserts their debit into the ATM machine. The ATM then reads the customer card and requests a valid pin number. Once the correct pin number has been entered a list of choices is presented. In order to withdraw money the customer...

Automated teller machine, Banking, Banking terms and equipment 1272  Words | 4  Pages

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Olympic rent a car

OLYMPIC RENT-A-CAR US CASE STUDY STUDENT: JOSÉ FILIPE SOUSA CARVALHO SUMMARY Olympic is a US rent-a-car company facing some changes in the market it operates. A competitor company (Enterprise) is changing its loyalty program. Olympic managers have to evaluate the impact of those changes and to take actions in order to respond correctly to those changes without losing market share and if possible taking advantage of the situation. The aim of this study is to evaluate those changes and to propose...

Cost, Costs, Damage waiver 1852  Words | 7  Pages

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RENT a Car Business plan

Car Rental Business plan Excecutive Summary Company and Financing Summary Products and Services Overview Strategic Analysis with current research! Marketing Plan Personnel Plan 3 Year Advanced Financial Plan Expanded Financial Plan with Monthly Financials FREE 30 Page Sample Private Placement Memorandum FREE PowerPoint Presentation for Banks, Investors, or Grant Companies! 1.0 Executive Summary The purpose of this business plan is to raise $300,000 for the development of a...

Car rental, Economics, Management 1645  Words | 18  Pages

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Use Case Descriptions

Use-Case Title: Log In Primary Actor: Customer Level: Kite (summary) Stakeholders: Customer, Recipient Precondition: Customer has application installed and internet connection Minimal Guarantee: Customer will be able to open application Success Guarantee: Customer will be able to log into account Trigger: Customer is able to access application Main Success Scenario: 1. Customer able to open application on device 2. Customer puts in credentials to log into application 3. Customer’s credentials...

Log, Logarithm, Login 723  Words | 4  Pages

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Enterprise Rent a Car Case Study

Case Study - Enterprise Rent-A-Car 1. How has Enterprise Rent-A-Car (ERAC) defined its service differently than that of the typical national car rental company? Basically, ERAC focuses on customers’ convenience. In order to support their convenience, ERAC has established a lot of its branches over the regions, which makes the company offer rental service within 15 minutes. In addition, it provides customers shuttle service to bring them at their homes, offices, or repair shops without fee. So,...

ACRISS Car Classification Code, Car rental, Car rental companies 901  Words | 3  Pages

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Final Case Term

not adapt the use of technology. Particularly in most video rental store, daily transactions are still done on manual transaction. Making an automated system in a video store has become a … 1 The Existing System Objectives of the System Video Club aims to lend obscure videos for both the members of Exclusive Golf and Country Club (EGCC) and the Gentlemens' Club (GC) with more variety on movie selecton. The video club needs to keep of its rental information and compute rental fees collected...

Rental shop, Renting, Vending machine 530  Words | 19  Pages

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Easy Car Summary

easyCar.com - Case 9 Key Fact Summary and Analysis EasyCar.com is a car rental company their mission statement is “At east car ewe aim to offer you outstanding value you for money. To us value for money means a reliable service at a low price. We achieve this by simplifying the product we offer and passing on the benefits to you in the form of lower prices”. The company was started by a flamboyant Greek entrepreneur Stelios Haji-Loannou, who borrowed money from his father a Greek shipping billionaire...

Car rental, Car rental companies 1531  Words | 6  Pages

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Use Case Specification

Level | Confidence | Use Case Specification Revision History Revision date | Version # | Summary of Changes | Author | Changes marked | Approvals Name & Title | Role | Date of Approval | Approval | Table of Contents 1 Introduction3 1.1 Purpose of Document3 1.2 BA Confidence Rating Rationale3 1.3 Supporting Documentation3 1.4 Peer Review3 1.5 Distribution3 2 Overview4 2.1 Document Purpose4 2.2 Context4 3 <<Title>>4 ...

Business rule, Java, Object-oriented programming 264  Words | 3  Pages

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Enterprise Rent a Car

his business of Enterprise Rent-A-Car in 1962 in St. Louis, Missouri. Following the successfully philosophy of, "Take care of your customers and employees first, and profits will follow", Enterprise grew steadily to become the nation’s largest rent-a-car company. What separated Enterprise from its other competitors such as Hertz, Avis, and Alamo was the fact that the company focused on two segments of the home-city market rather than appealing to the airport-rental market. The first market was...

ACRISS Car Classification Code, Car rental, Car rental companies 1939  Words | 7  Pages

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Case Study of Zipcar

This is an interesting, short case about how a new type of rental Car Company is able to operate in a completely new business model, as compared to other rental car companies, and embrace Web 2.0 technologies to gain further competitive advantage. The main purpose of this case is that let us know how information resources are used strategically in context of the Porter’s five forces model, and how information resources can be used to alter the value chain. In this case, I will discuss four questions...

Automobile, Car rental, Car rental companies 754  Words | 3  Pages

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Car Rental Companies and Enterprise Rent-a-car

1. Do customers (Level 4) perceive value as unsatisfactory, satisfactory, or superior? Why? Which attributes do customers value that are not receiving adequate attention by the organization? According to Kaplan & Norton’s Strategic Map, the fourth dimension of strategy is customer perspective. It has the following aspects or customer value propositions: Price, Quality, Availability, Selection, Functionality, Service, Partnership and Brand. Customer perspective is the platform upon which revenue...

Car rental, Car rental companies, Carsharing 1678  Words | 4  Pages

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Atm Use Case

Use Case Documents and Drawings of ATM Strayer University Systems Analysis and Development CIS210 Professor July 27, 2013 ATM Withdraws Basic Description: Customer Logins and withdraws money Primary Actor: Customer Stakeholders: * Customer * Bank * Service Tech * Customer Service Preconditions: Customer must have ATM card and a PIN number Basic Flow: * Customer Inserts ATM card and removes quickly * Customer...

Automated teller machine, Bank run, Credit card fraud 936  Words | 4  Pages

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Use Case Modeling

Writing Effective Use Cases Writing Effective Use Cases Alistair Cockburn Humans and Technology in preparation for Addison-Wesley Longman, Q3 2000. ©A.Cockburn 1999 Page 1 of 204 Writing Effective Use Cases Prologue There are still no trusted guides about how to write (or review) use cases, even though it is now nearly a decade since use cases have become the "norm" for writing functional requirements for object-oriented software systems, and are gaining acceptance for embedded software...

Ivar Jacobson, Requirements analysis, Unified Modeling Language 80141  Words | 221  Pages

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Use Case Modelling Importance in Object Oriented Systems Development Approach

Use Cases are not inherently object-oriented. Why then is use case modelling so important in the Object-Oriented approach? Discuss. Most projects have failed due to the problem of clarity in requirements. Requirements serve as a key part of system development since it is an input to system development and “a system” is produced as the output. Therefore if the requirement stage is wrong, the whole system will be wrong. Hence, the project fails. Input output Requirements System ...

Object, Object-oriented programming, Requirements analysis 1197  Words | 4  Pages

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Behavior Diagrams

Behavior Diagrams Definition: Behavioral models describe the internal dynamic aspects of an information system that supports the business processes in an organization. During analysis, behavioral models describe what the internal logic of the processes is without specifying how the processes are to be implemented. Later, in the design and implementation phases, the detailed design of the operations contained in the object is fully specified. Use case diagrams are behavior diagrams used to describe...

Flowchart, Interaction overview diagram, Petri net 835  Words | 4  Pages

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Enterprise Hbs Case

All car rental companies provide customers with the temporary use of a car. How do Enterprise’s original target customers in the local or “home-city” market—and their needs—differ from the target customers of their major competitors such as Hertz and Avis? How does Enterprise match (or not) the needs of their local market customers? The local market consists of (i.) discretionary and (ii.) repair/insurance replacement rentals. Both categories place a premium on price (relatively lower), location...

ACRISS Car Classification Code, Car rental, Car rental companies 1331  Words | 4  Pages

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Blockbuster Case Analysis

Running head: Blockbuster Blockbuster Case Analysis Jane Doe BUSA, 3280 Strategic Management December 11, 2010 Blockbuster Case Analysis Blockbuster is a company that was started in Dallas, Texas in 1982. It was incorporated in 1985 and reported revenues of $5.5 billion in 2006. It is known as a leader with in-home movie and game rentals. In 2006 it launched a new way to rent movies by introducing a program that gives customers the option to exchange the movies through the...

Film, Leasing, Netflix 1383  Words | 5  Pages

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Enterprise Case Study

Southeastern University Wayne Huizenga Graduate School of Business & Entrepreneurship Assignment for Course: MKT5017- Delivering Superior Customer Value Submitted to: Donovan McFarlane Submitted by: Paige Chin- paige.chin@live.com Date of Submission: July 25, 2012 Title of Assignment: Case Analysis 1- Enterprise Rent A Car CERTIFICATION OF AUTHORSHIP: I certify that I am the author of this paper and that any assistance I received in its preparation is fully...

ACRISS Car Classification Code, Car rental, Car rental companies 1729  Words | 6  Pages

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Zipcar Case Assignment Questions

Assignment Questions: (1) How do you characterize the service Zipcar provides? Zipcar is the world's largest American membership-based car sharing and car club service offering company providing car reservations to its members, billable by the hour or day. It is an alternative to traditional car rental and car ownership. The company shares Zipcars in different States of USA, Canada and UK. The company also has presence on over 230+ college campuses at universities across North America. ...

Automobile, Cadillac, Car rental 693  Words | 3  Pages

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Activity diagram

Activity Diagram Administrator Inventory System Use Case Descriptions Inventory Use case: Search Item Actor: Sales Clerk Description: The system will search the item. Use case: Look Up remaining stocks. Actor: Sales Clerk Description: The will Look Up if they are enough stocks for the item. Use case: Look Up Item Price Actor: Sales Clerk Description: The system will look up the item price. Use case: Produce item details Actor: Sales...

Class diagram, Critical path method, Marketing 332  Words | 5  Pages

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Use Case Template

Man0war777 Use case name: View courses offered by the department Primary actor(s): Academic Staff Brief description: The staff will be able to view the courses offered by the department upon logging into the system. Preconditions (what must be true before the use case can start): The staff must first log in to the University's online registration system; the system then authenticates the staff's information before granting access. Postconditions (what must be true when the use case ends): All...

Authentication, Display device, Flow network 1365  Words | 5  Pages

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Class Diagrams and Use Case Diagrams

Both Class Diagrams and Use Case Diagrams are used in the requirements determination of object oriented development. Object oriented development is an approach to system development that uses the object as the basic unit of systems analysis and design. Use case shows the relationships among actors and use cases within a system. Class diagrams are widely used to describe the types of objects in a system and their relationships The purpose of Use case diagram is that it shows the interaction...

Functional requirement, Object-oriented programming, Python 395  Words | 2  Pages

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Use Case Diagram

USE CASE MODEL REPORT 3 USE CASE MODEL 3 PACKAGE DOCUMENTATION: 3 Actor - Customer 4 Actor - Shipping Clerk 4 Actor - Shipper 4 Actor - Receiving Clerk 4 Actor - Inventory Clerk 4 Actor - Shipping Station 4 Actor - Receiving Station 4 Use Case - Add Item to Shopping Cart 5 Use Case - Browse List of Books 6 Use Case - Cancel Order 7 Use Case - Check Out 8 Use Case - Edit Contents of Shopping Cart 10 Use Case - Log In 13 Use Case...

Login, UML diagrams, Unified Modeling Language 2128  Words | 14  Pages

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Customer Technology Tracking System

MIS581 System Analysis, Planning, and Control Week 7 – Milestone 12 Customer Technology Tracking System Author:__Kim Date:__12/13/2012_ |Use-Case Name: |View Unresolved Requests/History |Use Case Type | | | |Business Requirements ( | | | ...

Resolution, Unified Modeling Language, User story 542  Words | 4  Pages

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Lotus Rental Car Assessment

Running head: LOTUS RENTAL CAR'S ASSESSMENT 1 LOTUS RENTAL CAR'S ASSESSMENT 7 INTRODUCTION Adding alternative fuel vehicles to the fleet is essential to our environment, beneficial for our consumers, and potentially highly profitable for Lotus Rental Car. With the everlasting increase in fuel, the consumer is looking for alternative ways to save money on fuel and at the same time be conscious about the negative impact that fuel and diesel have in our environment. Alternative fuel vehicles...

Air pollution, Alternative energy, Alternative fuel 1989  Words | 7  Pages

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Lotus Rental Car Proposal

important to consider our environment and the impacts we make. Air pollution in the United States comes from many types of engines, industries, and commercial operations. Pollution sources that move are known as "mobile sources." These sources include vehicles, engines, and motorized equipment that produce exhaust and evaporative emissions (Office of Transportation and Air Quality, 2012). The major concern about air pollution is global warming. This is when gases like carbon dioxide, found...

Automobile, Electric vehicle, Ethanol fuel 2227  Words | 11  Pages

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Introduction to Car Rental Agreement

Rental Car Agreements and Feasibility Study Fort Lauderdale-Hollywood International Airport 1999 through mid-2001, Leigh Fisher Associates assisted the Broward County Aviation Department (BCAD) in planning a new consolidated rental car facility at Fort LauderdaleHollywood International Airport and negotiating agreements with the rental car companies for periods before and after the new facility is built. Leigh Fisher Associates also prepared a feasibility study for bonds sold in June 2001 to finance...

Alternative Minimum Tax, Bus, Contract 560  Words | 3  Pages

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Use Case

An Introduction to Use-Case Modeling One of the primary challenges is the ability to elicit the correct and necessary system requirements from the stakeholders and specify them in a manner understandable to them so those requirements can be verified and validated. The hardest single part of building a software system is deciding precisely what to build. No other part of the conceptual work is a difficult as establishing the detailed technical requirements, including all the interfaces to people...

Requirements analysis, Software requirements, Unified Modeling Language 2786  Words | 12  Pages

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Easycar Case Analysis

since the individual’s GDP in these countries is one of the highest worldwide. Many factors qualify this environment to be a suitable place for rental car business; since Europe is one of the most strategic hotspots in the business world nevertheless it’s an attraction to many tourists. The recession period in tourism in general, and rental car industry due to the 9/11 attacks. Political- Legal: The 7 days return policy, ruled by the Office of Fair Trading (OFT) which stated that easyCar...

Automobile, Car rental, Japan 2225  Words | 7  Pages

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Online Car Rental Service

i. Use Case Diagrams . . . .  Receptionist ...  Accountant. ..  Dispatch Department . ..  Fleet Inspection ...  Administrator ...  Branch Manager . .. ii. Data Dictionary . .. . 1. Category . .. 2. Booking . .. 3. Car... 4. Car History ... 6. Customer History . .. Introduction I. Purpose This project is designed so as to be used by Car Rental Company...

Automobile, Functional requirement, Non-functional requirement 2229  Words | 22  Pages

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Use-case Diagram

create use cases? 4. How do you create use case diagrams? 5. Give two examples of the extend associations on a use case diagram. Give two examples for the include association. 6. What is the purpose of an activity diagram? Your Turn 5-2 Use Cases Look at the activity diagram for the appointment system in Figure 5-2 and the use case that was created in Figure 5-5. Create your own use case based on an activity in the activity diagram or the activity that you created in Your Turn 5-1. Use Figure...

Business process modeling, Business Process Modeling Notation, Flowchart 674  Words | 2  Pages

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Rental/Vacation Home Case

Tax Case 3 Individual Paper 2/22/2014 Attn: Dr. Ott Executive Summary: In this case, my group members represented the side of the taxpayer. One of the main issues in this case is whether or not Rex and Agnes Harrell should be able to make deductions in excess of rental income on their beach house. This deduction depends on if the 14-day personal use provision was exceeded. If the 14-day provision was exceeded than income should be limited to rental income as the ISR decided in this case...

Deduction, English-language films, Internal Revenue Service 1310  Words | 5  Pages

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Chapter 6 Case Study

 Chapter 6- Case study- Big Data, Big Rewards 1. Describe the kinds of big data collected by the organizations described in this case. The organizations described in this case are The British Library, NYPD, Vestas and Hertz. Each of these organizations collects different kinds of data. The British Library has to accommodate about 6 billion searches annually and collects and preserves all websites that are of any historical significance. This also includes websites of past politicians. NYPD...

Better, Business intelligence, Data 979  Words | 5  Pages

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Hudson Kayak Adventures: Case Study

CASE STUDIES Hudson Kayak Adventures (HKA) offers ecotours and kayak rentals along the Hudson River. Background Steve and Linda Lane are avid kayakers and amateur naturalists who spent many weekends exploring the Hudson River's numerous creeks and tributaries. Steve was a sales representative and Linda worked as a freelance Web designer. Two years ago, Steve's division was purchased by a rival company, which announced plans to move operations to another state. Rather than relocate...

Canoeing, Customer service, Hudson River 578  Words | 2  Pages

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Case Study Service Op Management

• Explicate Services • Implicit Service Village Volvo shows an effort by two former authorized Volvo dealers mechanics to provide quality service repair on out-of-waranty Volvos at a reasonable cost. On the basis of their 22 combined years of training and experience with the local Volvo dealer, they have earned a respected reputation and following of satisfied customers, which make an independent service operation feasible. Supporting Facility: According to service management book...

Automobile, Customer, Customer service 643  Words | 3  Pages

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case study

identify their key strengths and hence they use them as a selling point to draw more customers to the company. A look at the Southwest Airlines internal analysis will help to identify the resources that the company can use to draw more customers to the business. These company resources are the facilities possessed by the company and the people working at Southwest Airlines. Facilities In order to serve the customers better and ensure their comfort and customer delight, the company has different facilities...

Airline, AirTran Airways, Customer 1524  Words | 8  Pages

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National Rental Car

Edelman Award Paper Revenue Management Saves National Car Rental By M.K Geraghty and Ernest Johnson In the January/February 1997 issue of INTERFACES magazine, M.K. Geraghty and Ernest Johnson were presented as finalists of the Franz A. Edelman award for their presentation on a state-of-the-art Revenue Management System that would turn a huge money losing rental car company, National Rental Car, into a profitable business within two years. In 1993, General Motors took a $744 million dollar...

Car rental, Car rental companies, Decision analysis 1788  Words | 6  Pages

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Case Study on Worldclase Manufacturing

Management: Elective – World Class Manufacturing Assignment: Please find below two case studies. Please form teams of 4-5 students. Analyze the cases and develop strategies to become world class. Please submit your report in written form. Last date for submission: 10th March Case - 1 Manufacture of World Cheapest Car: TATA NANO M/s Tata Motors launched the world cheapest car in March, 2009. The car was developed totally indigenously by M/s. Tata motors. The organization made all efforts...

Girish Wagh, Maruti 800, Pantnagar 1128  Words | 4  Pages

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Online Vehicle Rental System

AN ONLINE VEHICLE RENTAL SYSTEM A DISSERTATION PROPOSAL SUBMITTED IN PARTIAL FULFULLMENT OF THE UNIT ( PROJECT, UNIT CODE) BIT 2221. JUNE 2012 ABSTRACT This project is being considered in order to reduce and totally eliminate loss of customers to competitors, and save the company from folding up. The current system is manual and it is time consuming. It is also cost ineffective, and average return is low and diminishing. Currently, customers can call or walk-in...

Automobile, Car rental, Car rental companies 2052  Words | 8  Pages

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Rent a Car

Measuring & Managing Customer Satisfaction “The Long Case” Discussion Questions 1. Describe Enterprise’s basic operating model at the branch level. What competitive advantages does it provide? What might be the disadvantages of the model? Size: Enterprise branches are designed to operate like small, local businesses Structure: scientific management  every lines employees focus on their own task  Meet performance targets  Ensure quality of products & services. Updated structure:...

ACRISS Car Classification Code, Car rental, Car rental companies 1547  Words | 7  Pages

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Netflix case

America, the Caribbean, and parts of Europe. They also provide flat rate DVD-by-mail in the United States. The company was established in 1997. Netflix is an online subscription-based DVD rental company who entered the video industry with disruptive technology. Netflix offers online video rental. Netflix uses a simple business strategy, which is “VOD Is Nowhere” or “VOD Is Now Here”. VOD means Video-on-Demand. VOD is the newest video streaming technology where pay-per-view programming which merges...

Business model, Competition, Competitor analysis 1911  Words | 3  Pages

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Proton Car Maker Malaysia Case Study

1.0 Introduction The objective of this report is to present the case study of e-commerce that related to the airline industry especially low cost carrier. The specified airline to be focused in this discussion is AirAsia. Mr. Tony Fernandes who had bought over AirAsia with the company value of so called “one dollar RM” established AirAsia in 2001. At that time, he expected AirAsia to carry nearly twenty millions passengers within the next five years. The company strategy is to provide a convenient...

AirAsia, Airline, Electronic commerce 1180  Words | 4  Pages

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Mis Delta Airlines Case

MIS Assignment CASE 3# Ans1.-The use of new technology, such as internet e-check-in and self-service kiosks, allows the processing of a significant number of passengers to be decentralized from the airport itself. This allows a better use of airport staff resources and reduces bottlenecks while, more significantly, allowing more departing passengers to be processed. Frequent flyers and business flyers who tend to travel with little luggage and appreciate any time-saving measures are currently...

Airline, Avianca, Delta Air Lines 1091  Words | 4  Pages

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