What Is Organizational Behavior?

Topics: Management, Skills management, Organization Pages: 8 (1458 words) Published: July 8, 2013
Organizational Behavior - a systematic study of a person’s behavior.

Several issues of interest to organizational behavior researchers: Motivation, Emotions, Personality and Communication.

(Self Assessment Library? IV.G.1)

Interpersonal Skills:

A. Importance of Interpersonal Skills in the Workplace.
Previously, Business School focused on technical aspects of management, inc: econ, accounting, finance, etc. Human Behavior and People skills was barely covered. Last 30 years though, business teachers have realized the role of understanding human behavior in determining a manager’s effectiveness and thusly required courses on people skills are now included in MBA programs.

Why? Developing a manager’s interpersonal skills helps organizations attract and keep high-performing employees.

- Regardless of labor market conditions, outstanding employees are hard to find and companies with a good reputation for treating their employees well have the advantage.

-Positive Social Relationships with co-workers and supervisors are strongly related to an employees overall job satisfaction.

-Having managers with good interpersonal skills will most likely make the workplace more pleasant and that makes it easier to hire and keep qualified people.

-Creating a pleasant workplace also makes good economic sense. Companies deemed good places to work (ex: Forbes 100 best companies to work for) have been found to generate superior financial performance.

B. Describe the Manager’s Functions, Roles and Skills

-An individual who gets things done through other people. -Make decisions, allocate resources and direct activities of others to achieve goals. -Managers do their work in an Organization.

-this is a coordinated social unit that is composed of two or more people and works continuously to achieve a common goal. -ex: Manufacturing firms, service firms, schools, hospitals, churches, retail stores, police departments, local and federal government agencies: All of these are Organizations.

Who oversees the Organization? The Managers.

What do Managers do? They Plan, Organize, Lead and Control: 1. MANAGEMENT FUNCTIONS
a.There are 4:

Organizations exist to achieve goals.
PLANNING - process that includes defining goals, establishing strategy and developing plans to coordinate activities.

ORGANIZING - designing an organizations’ structure. Includes: what tasks are to be done, who does them, who reports to whom and where decisions are made.

LEADING - is when Managers motivate employees, direct their activities, select communication channels and resolve conflicts.

CONTROLLING - monitoring activities to ensure they are being accomplished as planned and correcting any deviations.

A1960’s study of Management Execs established 10 sets of behavior which are categorized into 3 main Management Roles:
a. Interpersonal Roles
b. Informational Roles
c. Decisional Roles

Interpersonal -
Figurehead: Symbolic head; required to perform routine duties of legal or social nature.
Leadership: hiring, training, motivating and disciplining of employees.
Liaison: maintains network of outside contacts who provide favors and information.

Informational -
Monitor: Receives wide variety of info, serves as NERVE center of information.
Disseminator: Transmits information received from outsiders or from other employees to members of the organization
Spokesperson: Transmits info to outsiders of the organization on the plans, policies, actions and results of the organization. Serves as it’s expert on the industry.

Decisional -
Entrepreneur: Searches organization and it’s environment for opportunities and initiates projects to bring change.
Disturbance Handler: Responsible for corrective action when organization faces important, unexpected...
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