Who Do We Hire?
Participants: John, Jim (the Director), Laura, Karl, Keith and Celeste Setting: Mental health center
Situation: An opening for a full-time therapist has been created by one of the staff therapists quitting. Questions
Name at least one topic (T) issue, one relational (R) issue, one identity (I) issue, and one process (P) issue of this conflict. T Issue = The most obvious topic issue during this conflict is the need to fill the position for a therapist to replace Lee. “Topic goals can be easily seen and talked about; they are external to us – we can point to them and say, “I want that.” While they might be categorizes as “objective, “feelings still infuse these topics” (Hocker, & Wilmot, 2014, p 76). R Issue = There are several relational issues in this scenario. First Celeste and Laura really seem to think Jim the director has already made up his mind about hiring for the new position, and resent that he is asking them because they feel he’s already made up his mind. Second there is a difference of opinions between John, Keith, and Jim, and that of Celeste, Laura, and Karl. The difference of opinions has resulted in relational issues of taking sides within the team. “Relationship goals define how each party wants to be treated by the other and the amount of interdependence they desire (how they define themselves as a unit)” (Hocker, & Wilmot, 2014, p 77). I Issue = The biggest face saving issue I noticed is that Jim was attempting to defend his position about hiring Nikki especially to Celeste because Celeste was devaluing Jim’s view of Nikki. “The key question in assessing identity, or face-saving, goals is “Who am I in this particular interaction?” or “How may my self-identity be protected or repaired in the particular conflict” (Hocker, & Wilmot, 2014, p 80)? P Issue = The process issues in this scenario are about selecting Nikki for the position or going through an interview process to make sure...
References: Hocker, J. and Wilmot, W. (2014). Interpersonal conflict (9thed). New York, NY: McGraw-Hill Companies, Inc.
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