quality leadership in quality management
BILBILOGRAPHIC REFERENCE
1. Kaziliunas, A. (2012). Problem While Implementing Quality Management System For A Sustainable Development Of Organizations. Economic Journal, 90-98.
2. Lakshman, C. (2006). A Theory of Leadership For Quality: Lessons From TQM for Leadership Theory. Total Quality Management, 41-60.
3. Peter Hoonakker, P. C. (2010). Barrirers And Benefit Of Quality Management In The Construction Industry: An Empirical Study. Total Quality Management, 953-969.
INTRODUCTION
Many experts believe that the key to successful quality management begins at the top of the organization. Several researchers pointed that in the total quality and management literatures are important for role of leadership in managing quality (e.g. Anderson et al., 1994; Dean and Bowen, 1994; Repenning and Sterman, 2002). Quality management plays an essential role within organizations who strive to meet the expectations of their customers and to continuously improve their processes and products. There are principles that are laid out in the ISO 9000 standard and increasingly followed by the leadership and management to help them implement quality management throughout their organizations. The definition for the principles of quality management is as follows: “A quality management principle is a comprehensive and fundamental rule / belief, for leading and operating an organization, aimed at continually improving performance over the long term by focusing on customers while addressing the needs of all other stake holders”.
The article presented about view of leadership responsibility and capability of managers in different level of organization as well as the principle of total quality management to address organizational concerns such as effectiveness, focus on customers and continuous improvement by continuously involving people. The article also identifying the values, behaviours, and policies associated with total quality management and its associated philosophy to the
1. Kaziliunas, A. (2012). Problem While Implementing Quality Management System For A Sustainable Development Of Organizations. Economic Journal, 90-98.
2. Lakshman, C. (2006). A Theory of Leadership For Quality: Lessons From TQM for Leadership Theory. Total Quality Management, 41-60.
3. Peter Hoonakker, P. C. (2010). Barrirers And Benefit Of Quality Management In The Construction Industry: An Empirical Study. Total Quality Management, 953-969.
INTRODUCTION
Many experts believe that the key to successful quality management begins at the top of the organization. Several researchers pointed that in the total quality and management literatures are important for role of leadership in managing quality (e.g. Anderson et al., 1994; Dean and Bowen, 1994; Repenning and Sterman, 2002). Quality management plays an essential role within organizations who strive to meet the expectations of their customers and to continuously improve their processes and products. There are principles that are laid out in the ISO 9000 standard and increasingly followed by the leadership and management to help them implement quality management throughout their organizations. The definition for the principles of quality management is as follows: “A quality management principle is a comprehensive and fundamental rule / belief, for leading and operating an organization, aimed at continually improving performance over the long term by focusing on customers while addressing the needs of all other stake holders”.
The article presented about view of leadership responsibility and capability of managers in different level of organization as well as the principle of total quality management to address organizational concerns such as effectiveness, focus on customers and continuous improvement by continuously involving people. The article also identifying the values, behaviours, and policies associated with total quality management and its associated philosophy to the
Bibliography: Anttila, J. (2010). New Principles, Tools, and Infrastructures For Quality Management In Modern Changed Business Environment. Academician, International Academy For Quality (IAQ) Lund University, 1-11. Headquaters, P. (2011). Quality Management: Then, Now and Toward The Future. PP&S Headquaters, 1-5. Reviews, T. C. (2003). Quality Leadership and Quality Control. The Australian Association of Clinical Biocheist, 81-93. Serafimovska, R. (2010). The Impact of Leadership On Achieving Total Quality Management . Faculty of Mechanical Engineering, Macedonia University, 50-62.