1. Kaziliunas, A. (2012). Problem While Implementing Quality Management System For A Sustainable Development Of Organizations. Economic Journal, 90-98. 2. Lakshman, C. (2006). A Theory of Leadership For Quality: Lessons From TQM for Leadership Theory. Total Quality Management, 41-60. 3. Peter Hoonakker, P. C. (2010). Barrirers And Benefit Of Quality Management In The Construction Industry: An Empirical Study. Total Quality Management, 953-969.
Many experts believe that the key to successful quality management begins at the top of the organization. Several researchers pointed that in the total quality and management literatures are important for role of leadership in managing quality (e.g. Anderson et al., 1994; Dean and Bowen, 1994; Repenning and Sterman, 2002). Quality management plays an essential role within organizations who strive to meet the expectations of their customers and to continuously improve their processes and products. There are principles that are laid out in the ISO 9000 standard and increasingly followed by the leadership and management to help them implement quality management throughout their organizations. The definition for the principles of quality management is as follows: “A quality management principle is a comprehensive and fundamental rule / belief, for leading and operating an organization, aimed at continually improving performance over the long term by focusing on customers while addressing the needs of all other stake holders”. The article presented about view of leadership responsibility and capability of managers in different level of organization as well as the principle of total quality management to address organizational concerns such as effectiveness, focus on customers and continuous improvement by continuously involving people. The article also identifying the values, behaviours, and policies associated with total quality management and its associated philosophy to the examination of leadership. The role of leadership in quality management forms the backbone of any strategy. Leaders provide a unity of purpose while also establishing the direction of the organization. The responsibility of leaders consists of creating and maintaining the internal environment. From this situation, employees are able to become completely involved in achieving the organization’s goals and aims. In this way, good leadership is essential in order to improve quality across the organization, as the leading force that sets objectives and assists employees to implement these objectives. The principles quality management can be deferent between various industries and enterprises, but there is a universal agreement about the importance of leadership for its achievement. The use of quality management encourages employees at all levels of the organization to participate not just in resolving the problem of quality but also in continual work improvement and achieving the projected goals.
In many problems in quality management has not redeemed its promises indisputably. Below are serious problems in the prevalent quality management approaches. These including: Business management is not involved or committed – quality is a specialist issue. Communication between business managers and quality experts is not effective. Quality initiatives e.g. building distinct quality systems – are not business-centered. People don’t recognize or understand not even experts the difference between quality management and quality assurance (ref. ISO 9000).
There are lots of different, distinct, and competing quality methodologies on which even quality experts don’t share the same opinions.
Many other specialized managerial initiatives compete with quality management. Quality initiatives in organizations are certification emphasized and not enhancing business performance. Certification is commercialized and lost its credibility, and may even be considered harmful.
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