Week 3 article Summary
Quality management has been and is considered to be one of the major drivers of performance drivers in organizations. There have been many studies done to explore quality management and their relationship with performance. The purpose of these studies were to help managers and organizations implement effective quality management. Although there are contributing factors to quality management no single factor contributes to effective quality management. Also none of these contributing factors will improve or is guaranteed to improve performance in the organization.
The TCO’s that identify with my selected topic are A, B, C, D and E. Under TCO A, B, and C the definition of quality is defined and what it is to manage quality. Also under this TCO it details the six different perspectives from which quality is defined which are: transcendent, product, value, user, manufacturing, and customer. Under TCO A, B, C, and D the foundations of quality management were explained and the founding philosophers of quality management. This TCO also explored the principles, practices, and techniques of quality management which are quality management principles,