Quality Management and Productivity/MGT 449
Total Quality Pioneers In this paper, quality and elements will be defined, a description on how the quality pioneer’s use of total quality elements made the pioneer successful, explanation on why the elements of quality are useful in today’s environment, and the foresee future of quality. Quality can mean different things depending on the industry being discussed.” Quality can be defined as a dynamic state associated with products, services, people, processes, and environment that meets or exceeds expectations and helps produce superior value”(Goetsch&Davis,2010). Elements important to an organization are vision, mission, objectives, customer focus, obsession with quality, commitment, continual improvement, education, and training. The elements assist organizations with creating a new foundation and maintaining a structure that may allow an organization to be successful if the elements are utilized and there is continual improvement. There are three well-known quality pioneers known for the use of total quality elements. The pioneers are W. Edwards Deming, Joseph M. Juran, and Philip B. Crosby. The United States and international countries did not warmly welcome Deming and the United States dismissed Deming as the United States believed there was little competition with international countries and his opinion was not needed. After World War II, Japan had to make a change from producing raw materials to producing consumer goods. This change put Japan up against other countries and Japan was not having much success with the new change. Japan contacted Deming for his expertise advice and was open to making the appropriate changes needed in order to be successful. The turn around for Japan was using Deming’s fourteen point structure. “The fourteen points summarize Deming’s views on what an organization must do to effect a positive transition from business as usual to world glass
References: Goetsch, D; Davis, S. (2010). Quality Management for Organizational Excellence: Introduction to Total Quality, Sixth Edition. Published by Prentice Hall.