Questions: Total Quality Management

Satisfactory Essays
Question :
(TCO 4) Deming claimed that higher levels of _____ lead to higher levels of _____.

Student Answer: automation, quality quality, productivity inventory, quality inspection, quality Instructor Explanation:See p. 92 Points Received:
2 of 2 Comments:

2.
Question :
(TCO 4) Which of the following is the primary reason for Deming 's position that slogans should be eliminated?

Student Answer: Most problems depend on the system and cannot be controlled by workers. Slogans benefit customers more than workers. Not all workers can read the slogans. Slogans are costly to maintain and periodically update. Instructor Explanation:See p. 102 Points Received:
2 of 2 Comments:

3.
Question :
(TCO 4) Deming was virtually unknown in the United States until the broadcast of a program entitled "If Japan Can ... Why Can 't We?" When did this broadcast occur?

Student Answer: 1960 1970 1980 1990 Instructor Explanation:See p. 92 Points Received:
2 of 2 Comments:

4.
Question :
(TCO 4) Two U.S. consultants who worked with Japanese managers during the 1950s to improve the quality of Japanese products were which of the following individuals?

Student Answer: Crosby and Deming Juran and Crosby Crosby and Feigenbaum Deming and Juran Instructor Explanation:See p. 104 Points Received:
2 of 2 Comments:

5.
Question :
(TCO 4) Meeting quality goals during operations is which of the processes of Juran 's Quality Trilogy?

Student Answer: Quality control Quality design Quality improvement Quality planning Instructor Explanation:p. 105 Points Received:
2 of 2 Comments:

6.
Question :
(TCO 3) ISO 9000 recertification is required every _____.

Student Answer: 3 years 5 years 7 years 9 years Instructor Explanation:See pp. 129–131 Points Received:
2 of 2 Comments:

7.



References: James R. Evans & William M. Lindsay. (2011). Managing for Quality and Performance Excellence. Mason, OH: Cengage Learning.   Instructor Explanation: See p. 105

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