Questions: Total Quality Management

Topics: Malcolm Baldrige National Quality Award, W. Edwards Deming, Quality Pages: 9 (954 words) Published: February 24, 2014

Question :
(TCO 4) Deming claimed that higher levels of _____ lead to higher levels of _____.

 
Student Answer: automation, quality  quality, productivity  inventory, quality  inspection, quality Instructor Explanation:See p. 92  
Points Received:
2 of 2
 
Comments:

 2.
Question :
(TCO 4) Which of the following is the primary reason for Deming's position that slogans should be eliminated?

 

Student Answer: Most problems depend on the system and cannot be controlled by workers.  Slogans benefit customers more than workers.  Not all workers can read the slogans.  Slogans are costly to maintain and periodically update. Instructor Explanation:See p. 102  

Points Received:
2 of 2
 
Comments:

 3.
Question :
(TCO 4) Deming was virtually unknown in the United States until the broadcast of a program entitled "If Japan Can ... Why Can't We?" When did this broadcast occur?

 

Student Answer: 1960  1970  1980  1990 Instructor Explanation:See p. 92  
Points Received:
2 of 2
 
Comments:

 4.
Question :
(TCO 4) Two U.S. consultants who worked with Japanese managers during the 1950s to improve the quality of Japanese products were which of the following individuals?

 

Student Answer: Crosby and Deming  Juran and Crosby  Crosby and Feigenbaum  Deming and Juran Instructor Explanation:See p. 104  
Points Received:
2 of 2
 
Comments:

 5.
Question :
(TCO 4) Meeting quality goals during operations is which of the processes of Juran's Quality Trilogy?

 

Student Answer: Quality control  Quality design  Quality improvement  Quality planning Instructor Explanation:p. 105  
Points Received:
2 of 2
 
Comments:

 6.
Question :
(TCO 3) ISO 9000 recertification is required every _____.

 

Student Answer: 3 years  5 years  7 years  9 years Instructor Explanation:See pp. 129–131  
Points Received:
2 of 2
 
Comments:

 7.
Question :
(TCO 3) The Malcolm Baldrige National Quality Award was established by which of the following?

 

Student Answer: Several American automobile industry executives  The American Society for Quality (ASQ)  An act of Congress  The Baldrige Consulting Group Instructor Explanation:See p. 112  
Points Received:
2 of 2
 
Comments:

 8.
Question :
(TCO 3) The Malcolm Baldrige National Quality Award serves several purposes, except _____.

 

Student Answer: to recognize the achievements of high-quality companies  to establish guidelines and criteria for evaluation of quality-improvement efforts  to provide detailed information on how award-winning enterprises achieved success  to encourage the use of quantitative analysis to improve quality Instructor Explanation:See p. 112  

Points Received:
2 of 2
 
Comments:

 9.
Question :
(TCO 3) Over the years, the Malcolm Baldrige National Quality Award criteria have been improved to include all of the following shifts in emphasis, except _____.

 

Student Answer: from quality assurance and strategic quality planning to broad focus on process management  from a focus on current customers to a focus on current and future customers and markets built on long-term relationships  from human-resource administration to high-performance work systems  from intraindustry rivalries to intraindustry alliances Instructor Explanation:See p. 119  

Points Received:
2 of 2
 
Comments:

 10.
Question :
(TCO 3) The criteria for the Canadian Awards for Excellence are most similar to which of the following?

 
Student Answer:

 Deming Prize
 

 American Society for Quality Control Award
 

 Malcolm Baldrige National Quality Award
 

 ISO 9000 certification program

Question :
(TCO 4) Match the following:

 
Student Answer:  : Juran's definition of quality is   »   3 : fitness for use   : Higher quality leads to   »   2 : higher...

References: James R. Evans & William M. Lindsay. (2011). Managing for Quality and Performance Excellence. Mason, OH: Cengage Learning.
 
Instructor Explanation:
See p. 105
Continue Reading

Please join StudyMode to read the full document

You May Also Find These Documents Helpful

  • Total Quality Management Sample Project Essay
  • Impact of Total Quality Management for a Manufacturing Industry Essay
  • Essay about Total Quality Management
  • Total Quality Management Guru's Essay
  • Total Quality Management Essay
  • Total Quality Management Paper
  • Total Quality Management Essay
  • Total Quality Management Essay

Become a StudyMode Member

Sign Up - It's Free