Management Information System

Topics: Customer relationship management, Supply chain management, Management Pages: 9 (2757 words) Published: April 28, 2014

Answer the Review Question chapter 9 from book
How do enterprise systems help businesses achieve operational excellence? Define an enterprise system and explain how enterprise software works. Enterprise system is an integrated enterprise-wide information system that coordinates key internal processes of the firm. Enterprise software consists of a set of interdependent software modules that support basic internal business processes. Set of integrated modules for applications such as sales and distribution, financial accounting, investment management, materials management, production planning, plant maintenance, and human resources that allow data to be used by multiple functions and business processes. The common central database collects data from and feeds the data into numerous applications that can support nearly all of an organization’s internal business activities. When new information is entered by one process, the information is made available immediately to other business processes. Organizations implementing enterprise software would have to adopt the business processes embedded in the software and, if necessary, change their business processes to conform to those in the software. The software allows data to be used by multiple functions and business processes for precise organizational coordination and control. Organizations implementing this software would have to first select the functions of the system they wish to use and then map their business processes to the predefined business processes in the software. A particular firm would use configuration tables provided by the software to tailor a particular aspect of the system to the way it does business.

List Business processes that are supported by enterprise systems. Financial and Accounting Processes, including general ledger, account payable, account receivable, fixed assets, cash management and forecasting, products-cost accounting, cost-center accounting, asset accounting, tax accounting, credit management, and financial reporting. Human Resources Processes, including personal administration, time accounting, payroll, personnel training and development, benefits accounting, applicant tracking, time management, compensation, workforce planning, performance management, and travel expense reporting. Manufacturing and production prosesses, including procurement, inventory management, purchasing, shipping, production planning, production scheduling, material requirements planning, quality control, distribution, transportation execution, and plan and equipment maintenance. Sales and marketing processes, including order processing, quotations, contract, product configuration, pricing, billing, credit checking, incentive and commision management, and sales planning.

How do supply chain management systems coordinate planning, production, and logistics with suppliers? Describe supply chain management software. How does it help in demand planning. Supply chain management software (SCMS) is a business term which refers to a whole range of software tools or modules used in executing supply chain transactions, managing supplier relationships and controlling associated business processes. A requirement of many SCMS often includes forecasting. Such tools often attempt to balance the disparity between supply and demand by improving business processes and using algorithms and consumption analysis to better plan future needs Supply chain management software is classified as either software to help businesses plan their supply chains (supply chain planning) or software to help them execute the supply chain steps (supply chain execution). Supply chain planning systems enable the firm to model its existing supply chain, generate demand forecasts for products, and develop optimal sourcing and manufacturing plans. Such systems help companies make better decision such as determining how much of specific product to manufacture in a different time period; establishing...
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