A Study on the Mental Setup of the Working People in Managing Conflict Through Soft Skills with Special Reference to Gender

A Study on the Mental Setup of the Working People in Managing Conflict through Soft Skills with special reference to Gender
Senthil K. Nathan & Dr. Sw. Rajamanoharane Department of Management Studies J.J. College of Engineering and Technology Tiruchirappalli 620 001, Tamil Nadu, India [e-mail], [e-mail]

Abstract The term Conflict is an inseparable one in everybody’s life. Conflict is defined as a struggle or contest between people with opposing needs, ideas, beliefs, values, or goals. Workplaces are frequently characterized by a variety of destructive conflicts, the intensity of the damage depends on the nature and duration of the conflict. Conflict occurring at a personal level may cause severe damage to the organisation also. Interpersonal skills play a vital role in managing conflict. Conflict on teams is inevitable; however, the results of conflict are not predetermined. Conflict might escalate and lead to nonproductive results, or conflict can be beneficially resolved and lead to quality final products. This paper attempts to explain the concepts of Managing Conflict through Soft Skills among the working people and the differences in dealing Conflict with or without gender bias. Keywords: Conflict Management, Working people, Gender, Soft Skills, Interpersonal Skill 1. Introduction Conflict According to Harigopal K. [1] Conflict is an inevitable part of human existence. Conflict occurs within an individual (intra-individual), between individuals (inter-individual), among and within groups of individuals (inter – and intra-group), and between societies and nations (macro level). Conflict is as old as human existence. Conflicts, at the macro level, have destroyed societies and also have created them. Inappropriately managed conflicts at the organizational and individual levels have resulted in dysfunctional consequences for both, while effectively managed conflicts have contributed to mutual survival, growth and well-being. Types of Conflict

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