Assignment 8: Culminating Research

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NORTHCENTRAL UNIVERSITY
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OL7001-8

Conflict Resolution and Mediation
Assignment # Eight: Culminating Research Paper and Revising Personal Definition of Conflict

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Research Paper and Personal Definition of Conflict
Northcentral University

Table of Contents

Introduction 4
Defining Conflict 4
Conflict Resolution 5 Five Types of Conflict 6 Intrapersonal versus Intrapersonal Conflict 8
Forgiveness and Reconciliation 10
Mediation and Organizational Conflict Resolution 11
Conclusion 12
…show more content…
There is a growing body of literature on the benefits of effective conflict management. Healthy conflict is now viewed as a necessary ingredient in organizational success. The ability to deal effectively with conflict is critical to creating productive relationships. Although most people continue to view conflict negatively, it is a necessary ingredient to creativity and results in healthier relationships. There are two kinds of conflict, constructive and destructive. Constructive conflict should be encouraged because it leads to creative thinking and growth. It results in high performing organizations and to enhanced relationships. Destructive conflict should be eliminated or dealt with immediately. It is costly and does not promote positive personal or organizational development. Communication is a key ingredient in conflict resolution. There are various tools available to resolve conflict. They include legal remedies, arbitration as well as mediation. Conflict resolution skills are learned and when applied, result in improved …show more content…
This may happen if an employee starts a company that provides the same services as his/her employer. Interest conflicts occur when the boss is dating an employee because that may introduce favoritism and may negatively impact other employees.

Structural Conflicts
A structural conflict is created by the organization. It is not subjective and is not created by people’s viewpoints or perceptions, but rather by limited resources or changes that the people involved have very little control over. An example of a structural conflict is a company that has customers across the world, but only has a customer service center in Ohio. The sales force would like to have all customers served promptly regardless of location, but the service center has regular hours. The company either has to create 24 hour shifts to accommodate its customers or open centers in other countries.

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