Workplace Conflict and Resolution

Topics: Conflict, Organizational conflict, Conflict process Pages: 13 (3017 words) Published: October 13, 2014
Jones International University
Workplace Conflict and Resolution
Dr. Arlene Gibson
Submitted in Partial Fulfillment of the Requirements for
Peace and Conflict Studies
Lael Ashley
Riverside, California
July 24, 2014
Conflicts in the workplace is a continuous issue throughout every workplace environment. Conflict in the workplace mostly involves organizational conflict which is demonstrated when a union and management dispute over contracts or management and subordinates have problems in the workplace. (Solomon, Dekel, & Thomas, 2014). Workplace conflict is caused by people’s differences and how they perceive everything around them and how they approach it. There are many different types of conflict. The first type is interpersonal conflict, the second type is organizational conflict, than there is inter-group or ethnic conflicts that are demonstrated in the Israeli and Palestinian issues in the Middle East. The final type is international conflict that is expressed in extreme struggles, such as the Iraq War. All these types of conflicts share some of the same characteristics. At the same time, they have important differences between them. For Instance, most conflicts include a sense of identity that is usually threatened by conflict. However, one conflict may be one’s personal identity and in another, it may be a collective identity. On the contrary, most conflicts consist of interdependence in both parties. (Solomon, Dekel, & Thomas, 2014)

Workplace Conflict and Resolution
Peace and conflict surrounds us in our everyday lives. Conflict in the workplace has always been there and some of us try to avoid such drama, especially when it is just pure childish and ignorant. Other’s just know how to walk away and the majority just feed into it. What everyone should know is how to manage and handle conflict. Escalation of the Topic

There are different reasons whys on how a conflict escalates. Precisely, there are three models that label conflict escalation: The Seven Stages of Escalation by Donahue & Kolt’s, Stages of Escalation by Glasl’s, and Demensions of Escalation by Rubin, Pruitt, & Kim’s. (Solomon, Dekel, & Thomas, 2014). Seven Stages of Escalation

The Seven Stages of Escalation by, Donahue & Kolt’s is a models that scans conflict escalation through the different stages of development. These stages show an advancement that is similar to the assembly of a bicycle. When you assemble a bike you must follow the step by step instructions that build on one another until the bike is completely assembled. In addition, to ensure that the bike is assembled properly. This model reveals how conflict escalates when a disagreement between two parties, that never gets solved. (If you refer to the figure below) Figure 1. The seven stage model is demonstrated. This model shows how the escalation progresses from no conflict to an extreme inflexible conflict. (Solomon, Dekel, & Thomas, 2014).

Fig 1. (Solomon, Dekel & Thomas, 2014)

The second model, Nine Stages of Escalation by, Glasl’s demonstrates how a conflict escalates when differences are unsolved. In addition, it explores into the “thresholds” that outline the direction from one level to the escalation level. Fig 1. above shows how the escalation progresses in each level of escalation. (Solomon, Dekel, & Thomas, 2014)

Finally, the Dimensions of Escalation by, Rubin, Pruitt, & Kim’s, take on a different point of view in examining conflict escalation. The model that is in Fig. 1 concentrates on defining the different dimensions of conflict escalation. (Solomon, Dekel, & Thomas, 2014). Description and Analysis of the Causes and Types Conflict in the Workplace Workplace or organization conflict can be good, bad, or ugly and at the same time can be managed in good, bad, or ugly ways. There are many methods in dealing with different types of conflict. These methods may be good, bad, or ugly. Emotion and frustration,...

References: Bacal, R. (1998-2014). Organizational conflict- the good, the bad, and the ugly. Retrieved from
Burgess, H. (1997). Transformative Mediation. Conflict Research Consortium. (Web). Retrieved from
Lombardo, J. (2003-2014). What is the conflict process? - Definition and stages. Education Portal. Retrieved from
Peace Education (n.d). About peace education. Retrieved from
Meehan, C.L. (2014). Differences between constructive & destructive conflict. Chron Small Business. Retrieved from
Solomon, G., Dekel, A., & Thomas, R. (2014). Peace and conflict studies. Retrieved from
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