What is communication?
It is a process that involves exchange of information, thoughts as well as ideas and emotions.
Based on the channels used for communicating, the process of communication can be broadly classified as verbal communication and non verbal communication.
Non verbal communication is the most important method of communication that we have available as human beings. It is estimated that 55% of our communication is based on the non verbal communication methods, and only 38% is attributed to vocal communication, whereas written communication comes third with only 7% of our total.
The process of communication involves a sender that encodes and sends a message, which is then carried via the communication channel to the receiver. He/she decodes the message, processes the information and sends an appropriate reply via the same communication channel. This process is similar whether we are employing verbal or non verbal methods of communication.
Communication includes written and oral communication, whereas the non verbal communication includes body language, facial expressions and visuals, such as diagrams or pictures, all of which are used as a means of communication.
Important non verbal methods of communication
There are eight main methods of non verbal communication. Generally we are very familiar with the idea of 'body language'. But this is a general term which covers different types of non verbal communication such as Gesture, Posture and Eye-Gaze.
1. Eye gaze
Eye contact can indicate interest, attention, and involvement. Gaze includes the actions of looking while talking, maintaining eye contact while listening, patterns of fixation, pupil dilation and blink rate.
2. Facial expression
Universal facial expressions signify anger, fear, sadness, surely and disgust. If you smile, frequently, you'll be perceived as more likable, friendly, warm and approachable.
Your posture, including the pose, stance and...
Bibliography: Kilbride, G 2010, 'Why Non Verbal Communication is Important ', EzineArticle,
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