Unit 4222-301 Health And Social Care Study
Unit 4222-301
Promote communication in adult social care settings.
1.1
There are two different reasons why people communicate. It is to give information and receive it. There are two types of communication; verbal and non-verbal. Verbal communication includes vocabulary which is the person’s knowledge of words. Linguistic is the meaning and pronunciation of words, and tone/pitch is the emphasis of sound during verbal communication e.g. a raised voice or a very quiet voice.
Non-verbal communication includes eye contact which is meaningful contact through the meeting of the eyes. Touch is physical contact. Physical gestures are mainly by the positioning of the hand and/or fingers. There are many different ways to express hand and finger gestures. Body language is communication by the movement or posture of the body. And behaviour is how a person acts in a certain situation.
Moving with the times, people can communicate with each other …show more content…
Primarily there is that initial contact between the service user and a service provider. It is essential that we understand the needs of the clients and that they understand what service we offer. There are more often than not other agencies involved with the service user and the communication between these agencies need to be effective to provide the best service to cater for the individuals needs. When the communication is ineffective between the service user and various service providers then it is the service user who will suffer primarily. Ineffective communication between service providers can be ill-afforded as it can cause disharmony within services. Good communication between service user and providers can in turn be promoted by service users good experiences and influence others into the service, which is our primary goal. We do not want to lose service users due to their needs not being
Promote communication in adult social care settings.
1.1
There are two different reasons why people communicate. It is to give information and receive it. There are two types of communication; verbal and non-verbal. Verbal communication includes vocabulary which is the person’s knowledge of words. Linguistic is the meaning and pronunciation of words, and tone/pitch is the emphasis of sound during verbal communication e.g. a raised voice or a very quiet voice.
Non-verbal communication includes eye contact which is meaningful contact through the meeting of the eyes. Touch is physical contact. Physical gestures are mainly by the positioning of the hand and/or fingers. There are many different ways to express hand and finger gestures. Body language is communication by the movement or posture of the body. And behaviour is how a person acts in a certain situation.
Moving with the times, people can communicate with each other …show more content…
Primarily there is that initial contact between the service user and a service provider. It is essential that we understand the needs of the clients and that they understand what service we offer. There are more often than not other agencies involved with the service user and the communication between these agencies need to be effective to provide the best service to cater for the individuals needs. When the communication is ineffective between the service user and various service providers then it is the service user who will suffer primarily. Ineffective communication between service providers can be ill-afforded as it can cause disharmony within services. Good communication between service user and providers can in turn be promoted by service users good experiences and influence others into the service, which is our primary goal. We do not want to lose service users due to their needs not being