1. What is Organizational Behavior? Study of the impact individuals, groups, and structure has on behavior within an organization. This is studied by managers to improve an organizations work environment to find methods to increase the bottom line. Basically it is a study of the way people act within an organization when exposed to different elements such as leadership styles, behaviors of others, and incentives. 2. Maslow theory hierarchy of needs? Physiological- Basic needs or body needs; food, water, shelter, sex, and other. Safety = security and protection. Social = Affecton, belongingness, acceptance, and friendship. Esteem = Internal factors such as self-respect, autonomy and achievement. Self-actualization = Drive to be all we can be. As each need is satisfied the next becomes dominant 3. What is the four functions of Management? Planning, Organizing, Leading, and controlling are the four functions of management. Planning is defining goals and the overall strategy to achieve those goals with a developed and integrated plan to achieve the goals. Organizing is the designing of an organizations structure including task and who will accomplish the task. Leading is managements ways of motivating its employees and directing their activities selecting means of communications and resolving conflicts.
1. Management= one who achieves goals through others vs Leader = of motivating its employees and directing their activities selecting means of communications and resolving conflicts.
2. What is Stress = A dynamic condition in which and individual is confronted with an opportunity a demand or a resource related to what the individual desires and for which the outcome is perceived to be both uncertain and important Chapter 2
Sexual Harassment = Unwanted sexual advances
Ability = An individual’s ability to perform the various task in a job Chapter 3
1. Job involvement= Really care about what the work they do vs Job satisfaction= One who holds positive feelings about there job. Low negative feelings 2. Cognitive dissident = Car story – I don’t like us cars, change mind when given late model ford. 3. Impact of job satisfaction- Exit, Voice, Loyalty, Neglect 4. Personality- Sum of total ways an individual reacts or interacts with others Class Notes Chapter 4
1. Emotion- Short lived, Specific event, Facial expression, action in nature 2. Moods – Longer, Caused general, No distinct expression, Cognitive 3. Positively offset – Normal situation the average person is in a positive mood. 4. Illusory correlation- People associate two event to their mood has no correlations 5. Emotional Dissonance – Show one emotion and feel the other. Hiding Chapter 5
1. Briggs = Personality assessment- Extravert Vs Introvert, Sensing Vs Intuitive, Thinking Vs Feeling, Judging vs Perceiving 2. Proactive personality = Identify opportunity, show initiative, take action, preserver to the end 3. Values perceptions =Process by which individuals organize and interpret their sensory impression in order to give meaning to their environment. Chapter 6
1. Self serving bias= Success is because of me, Failure is because of everything else 2. Halo effect= One opinion shows whole character. General impression with a single characteristic. 3. Contrast effect= evaluations of a person’s character that is affected by comparisons with others people recently encountered who rank higher or lower on the same characteristics 4. Self-fulfilling prophecy= person inaccurately perceives a second person and the resulting expectations cause the second person to behave in ways consistent with the original perception 5. Stereotyping preconceived notions=
6. Rational decision making= a decision making model that describes how individuals should behve in order to maximize some outcome. Chapter 7
1. Motivation – accounts for intensity, direction, persistence 2. Theory X –assumes employees don’t like job
3. Theory Y – assumes employees like work
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