TQM – The Deming Way (TVS Motors)
About W. E. DEMING:
William Edwards Deming was an American statistician, professor, author, lecturer and consultant. He is perhaps best known for his work in Japan. There, from 1950 onward, he taught top management how to improve design (and thus service), product quality, testing, and sales (the last through global markets) through various methods, including the application of statistical methods.
THE DEMING PRIZE:
The Deming Prize is Japan’s national quality award for industry. It was established in 1951 by the Japanese Union of Scientists and engineers (JUSE) and it was named after W. Edwards Deming. He brought statistical quality control methodology to Japan after W.W.II. The Deming Prize is the world’s oldest and most prestigious of such awards. Its principles are a national competition to seek out and commend those organizations making the greatest strides each year in quality, or more specifically, TQC. The prize has three award categories. They are Individual person, the Deming Application Prizes, and the Quality Control Award for factory. The Deming Prize for Individuals Annual award given to those who have made outstanding contributions to the study of TQM or statistical methods used for TQM, or those who have made outstanding contributions in the dissemination of TQM. The Deming Application Prize Annual award given to autonomously managed organizations or divisions of organizations that have achieved distinctive performance improvement through the application of TQM in a designated year. The Quality Control Award for Operations Business Units Annual award given to operations business units of an organization that have achieved distinctive performance improvement through the application of quality control/management in the pursuit of TQM in a designated year. The Deming Application prizes are awarded to private or public organizations and are subdivided into small enterprises, divisions of large corporations, and overseas companies. There are 143 companies who won the prize.
Definition of Quality
| “conformance to specifications” it views quality as defined by the producers
| Primary Focus
| statistical quality control
| management of quality
| promote quality assurance through statistical techniques
| Types of Organization
| essentially private or public manufacturing
| 60% process, 40% results
| equal weight in 10 criteria
| concern in productivity, delivery, safety, and environment
| Information Management
| less concern
Continuous of the award
| Japan Quality Control Medal
| All firms meeting standard
| Firms for any country
| 1000 pages and one year working with consultant from the union of Japanese Scientist & Engineers
| Grading time
| one year
| Union of Japanese Scientists and Engineers
Checklist of Application for DEMING AWARD (Grading Criteria): Item
Policies pursued for management quality, and quality control 2.
Method of establishing policies 3.
Justifiability and consistency of policies 4.
Utilization of statistical methods 5.
Transmission and diffusion of policies 6.
Review of policies and the results achieved 7.
Relationship between policies and long- and short-term planning
| 6. Standardization
Systematization of standards 2.
Method of establishing, revising, and abolishing standards 3.
Outcome of the establishment, revision, or abolition of standards 4.
Contents of the standards 5.
Utilization of statistical methods 6.
Accumulation of technology 7.
Utilization of standards
| 2. Organization and its Management
Explicitness of the scopes of authority and responsibility 2.
Appropriateness of delegations of authority 3.
Interdivisional cooperation 4....
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