Tqm Guru - J. Juran
JOSEPH JURAN
1.0 BACKGROUND
He is known for
• Pareto principle
• Need for wide spread training in quality
• Project by Project ,program by program approach to quality
• Definition of quality as fitness for use
Like many activities in any organization are planned, quality management should also be planned. Juran’s work envisioned that in an organization, quality management does not happen by accident but has to be planned. Like Deming, he believed that most quality problems in an organization are attributed to poor management. He used the Pareto principle to explain this by saying that80% of the organizations’ quality problems are due to management defects. He mostly focused on process and its problems instead of employees and the errors they make.
2.0 JOSEPH JURAN PHILOSOPHY
Juran come up with 5 philosophies
1. Management is responsible for quality
2. Quality can only be improved through planning
3. Plans and objectives must be specific and measurable
4. Training is essential and it starts at the top
5. A three-step process of planning ,control and improvement is needed
2.1 Jurans Quality Approach
He believed that an organization can manage for quality and that quality was something cheap to attain although he does admit that most quality programs that fail is because they don’t realize how difficult it is to develop a new process.
Juran came up with a quality trilogy for quality management which comprised of;
• Quality planning
• Quality improvement
• Quality control
1. Quality planning; The role of quality planning is to design a process that will be able to meet established goals under operating conditions. The following are the steps of quality planning;
• Identify who are the customers(both internal and External customers)
• Determine the needs of those customers
• Translate those need to the language of the organization
• Develop a product feature that responds to customer needs
• Optimize the product features so as to meet
1.0 BACKGROUND
He is known for
• Pareto principle
• Need for wide spread training in quality
• Project by Project ,program by program approach to quality
• Definition of quality as fitness for use
Like many activities in any organization are planned, quality management should also be planned. Juran’s work envisioned that in an organization, quality management does not happen by accident but has to be planned. Like Deming, he believed that most quality problems in an organization are attributed to poor management. He used the Pareto principle to explain this by saying that80% of the organizations’ quality problems are due to management defects. He mostly focused on process and its problems instead of employees and the errors they make.
2.0 JOSEPH JURAN PHILOSOPHY
Juran come up with 5 philosophies
1. Management is responsible for quality
2. Quality can only be improved through planning
3. Plans and objectives must be specific and measurable
4. Training is essential and it starts at the top
5. A three-step process of planning ,control and improvement is needed
2.1 Jurans Quality Approach
He believed that an organization can manage for quality and that quality was something cheap to attain although he does admit that most quality programs that fail is because they don’t realize how difficult it is to develop a new process.
Juran came up with a quality trilogy for quality management which comprised of;
• Quality planning
• Quality improvement
• Quality control
1. Quality planning; The role of quality planning is to design a process that will be able to meet established goals under operating conditions. The following are the steps of quality planning;
• Identify who are the customers(both internal and External customers)
• Determine the needs of those customers
• Translate those need to the language of the organization
• Develop a product feature that responds to customer needs
• Optimize the product features so as to meet