Compare And Contrast Crosby S Juran S And Shewhart S Perspectives Of Quality Management

Good Essays
Compare and contrast Crosby’s, Juran’s, and Shewhart’s perspectives of quality management. What are the major similarities and differences between their perspectives? Crosby, Juran and Shewhart are the renowned expertise on quality management, who had made significant contributions on this aspect. The first two have possessed distinct definition on the word “quality”. To Crosby, quality refers to conformance to requirement”. To Juran, he described quality as fitness for function. In this essay, I will delineate some major similarities and differences concerning their viewpoints on quality management.
Similarities
The first similarity concerns about the degree of management’s responsibility. All of them think that senior management, such as directors and operators, have the greatest amount of duty to ensure the quality of goods and services. To be specific, to Crosby, senior management have the whole responsibility for this, while to Juran, it carries over 80%. Besides, management should ensure that communication and teamwork across different levels of hierarchies are effective and efficient. This can be established by continuous education and training, as well as a suitable organizational culture and working condition.
The second similarity is that they believe continuous education and training are of the essence such as to nurture a common language of quality. By providing sufficient and suitable support, consistency on quality interpretation can be achieved. As a result, effective and efficient communication and cooperation is sustainable.
Differences
The first difference is about what they consider problems as. To Crosby, he considers problems as “bacteria of nonconformance”. These have to be “vaccinated” by using
“antibodies” to avoid problems. A “quality vaccine” is constructed with three management actions – determination, education and implementation. To Juran, he regards problems as lack of effective quality planning and control. To Shewhart, he
sees

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