The Shingo Prize for Operational Excellence:

Topics: Malcolm Baldrige National Quality Award, Management, Sales process engineering Pages: 23 (6453 words) Published: October 31, 2008
The Shingo Prize for operational excellence:
rewarding world-class practices
Satya S. Chakravorty*
Department of Management and Entrepreneurship
Michael J. Coles College of Business
Kennesaw State University
1000 Chastain Road
Kennesaw, GA 30144–5591, USA
Fax: 770.423.6606
*Corresponding author
J. Brian Atwater
Department of Business Administration
Jon M. Huntsman School of Business
Utah State University
3510 Old Main Hill
Logan, UT 84322–3510, USA
Fax: 435.797.2634
James I. Herbert
Department of Management and Entrepreneurship
Michael J. Coles College of Business
Kennesaw State University
1000 Chastain Road
Kennesaw, GA 30144–5591, USA
Fax: 770.423.6606
Abstract: Established in 1988, the Shingo Prize for Operational Excellence recognises organisations in the USA, Mexico and Canada for the successful implementation of world-class practices. The Shingo Prize emphasises the improvement of operations and processes, the adoption of proven world-class practices, the use of specific measurements related to quality and process improvement, the empowerment of employees and the integration of other business functions. Over the years, many companies have received the Shingo Prize, including Raytheon, Delphi Corporation, the Boeing Company, Johnson Controls and Ford Motor Company. The Shingo Prize recipients have demonstrated that the successful application of world-class practices results in increased productivity, enhanced quality and customer service and improved bottomline business results.

Keywords: Shingo Prize; lean; operations.
The Shingo Prize for operational excellence 419
Reference to this paper should be made as follows: Chakravorty, S.S., Atwater, J.B. and Herbert, J.I. (2008) ‘The Shingo Prize for operational excellence: rewarding world-class practices’, Int. J. Business Excellence, Vol. 1, No. 4, pp.418–433.

Biographical notes: Satya S. Chakravorty is Caraustar Professor of Operations Management and Professor at the Michael J. Coles College of Business in Kennesaw State University. He has PhD in Operations, and Certified in Production and Inventory Management (CFPIM). He teaches Operations Management, and Process Improvement (Six Sigma, Lean, and Theory of Constraints) courses at the MBA level. He has many publications in highly recognised journals such as Production and Operations Management, European Journal Operations Management, and International Journal of Production Research. He is also Director of Consulting Services with The Facility Group and has recently worked with Harlequin, Beechnut, DariGold, Los Angeles Times, Shaw Samples, Heinz, 3M, AT&T, and US Marine Corps. J. Brian Atwater is an Associate Professor of Production/Operations Management at Utah State University. He teaches graduate courses in Systems Thinking, and Operations Management. He works as an Examiner for the Shingo Prize for Excellence in Manufacturing and he has provided training and other professional consulting services for a wide variety of businesses including Apple Computers Inc., Carrier Transicold Inc., and Schuller/Manville Corporation. He has published articles in a variety of journals including: The Academy of Management Learning & Education Journal, Production & Operations Management Journal, International Journal of Production Research, and International Journal of Operations & Production Management. James I. Herbert is Professor of Management and Entrepreneurship and Director of the Urban Enterprise Initiative at the Michael J. Coles College of Business in Kennesaw State University. Dr. Herbert is an internationally recognised Family Business Consultant with more than 25 years of experience. He teaches MBA courses in Organisational Behaviour and New Venture Creation. He is also a Family Business Advisor with Fellow Status from The Family Firm Institute (FFI, Inc). Dr. Herbert is currently the Editor of The...

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