Preview

Total Quality Management In Healthcare

Satisfactory Essays
Open Document
Open Document
154 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Total Quality Management In Healthcare
Total Quality Management provides a design for implementing quality and productivity initiatives that can increase profitability and competitiveness of organizations. It is a philosophy adopted by an organization that focuses on teamwork, process improvement, and engagement of all personnel in order to be successful.
I work in the healthcare industry where TQM is used in my organization. As a hospital we have to provide excellent customer service in order to compete with other healthcare systems. Quality is measured in health outcomes and patient satisfaction within the healthcare industry. In order to gain a competitive edge, we have to strive to focus on customer satisfaction. This is driven by teamwork and continuous quality assurance

You May Also Find These Documents Helpful

  • Powerful Essays

    Total quality management (TQM) is the holistic approach that covers all aspects of an organization's activities. TQM strategy is defined as 'a set of quality management actions or critical factors that practiced by an organization for the achievement of excellent organizational performance. The quality of a product or service is dependent on all activities in the organization's supply chain. With TQM, the goal at each stage in the operational supply chain is to define and meet customer requirements in order to maximize customer satisfaction while maintaining cost control. TQM reorients managers toward involving people across departments in improving all aspects of the business.…

    • 1540 Words
    • 6 Pages
    Powerful Essays
  • Better Essays

    Total Quality Management

    • 2533 Words
    • 11 Pages

    As defined by OXFORD Dictionary of Accounting, TQM is an approach to managing people and business processes that emphasizes the importance of customer satisfaction. TQM programs usually entails improved workplace training, a degree of employment empowerment and a redesign of work processes. Meanwhile, in an organisation, TQM is an integrated organisational effort designed to improve quality at every level.…

    • 2533 Words
    • 11 Pages
    Better Essays
  • Satisfactory Essays

    study

    • 462 Words
    • 2 Pages

    Total quality management is focused on the organization or business to adopt the culture of quality.…

    • 462 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    financial concepts

    • 894 Words
    • 4 Pages

    Total quality management (TQM) consists of organization-wide efforts to install and make permanent a climate in which an organization continuously improves its ability to deliver high-quality products and services to customers. While there is no widely agreed-upon approach, TQM efforts typically draw heavily on the previously-developed tools and techniques of quality control. TQM enjoyed widespread attention during the late 1980s and early 1990s before being overshadowed by ISO 9000, Lean manufacturing, and Six Sigma.…

    • 894 Words
    • 4 Pages
    Good Essays
  • Satisfactory Essays

    Work Life Balance

    • 318 Words
    • 2 Pages

    Total quality management(TQM)is an improvement program which provides tools and techniques for continuous improvement based on facts and analysis; and if properly implemented, it avoids counterproductive organizational infighting.…

    • 318 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    TOTAL QUALITY AND HUMAN RESOURCE MANAGEMENT: CAN THEY SUCCESSFULLY COEXIST? J.N. Bradley Central Washington University ABSTRACT Total Quality Management (TQM) has been defined as a system designed to satisfy customer 's requirements, a philosophy that stresses a team approach to achieving quality and continuous improvement and a total change in organizational culture. Unfortunately, most Human Resource Management (HRM) systems/activities generate, or at least allow for, inconsistencies in the quality of outcomes.…

    • 3337 Words
    • 14 Pages
    Powerful Essays
  • Good Essays

    Total quality is an approach of doing business's that attempts to maximize the competitiveness of doing business by continual improvement of its products , services people processes and environment.Tq is achieved by strategic planning, long term commitment,continual improvement,education and training, unity of purpose, fact based decision making process and customer focus.…

    • 815 Words
    • 4 Pages
    Good Essays
  • Powerful Essays

    Total Quality Management

    • 1286 Words
    • 6 Pages

    Total quality management or TQM is defined as a form of management that ensures that every element of the business is contributing to the overall total effort of a business of achieving the highest quality levels in the delivery of its products and services. This type of management's goal is to assure that everything that is produced has meet very high standards. In this paper I will discuss the history of Total Quality Management, the philosophy of Total Quality Management (Fourteen Points), and the advantages and disadvantages of using Total Quality Management.…

    • 1286 Words
    • 6 Pages
    Powerful Essays
  • Good Essays

    total quality managment

    • 1985 Words
    • 8 Pages

    TQM is management philosophy that seeks to integrate all organizational functions i.e. marketing, finance, design, engineering, production, customer etc to focus on meeting customer needs and organizational objectives.TQM views an organization as a collection of processes. It maintains that organizations must always strive to continuously improve these processes by incorporating the knowledge and experiences of workers.…

    • 1985 Words
    • 8 Pages
    Good Essays
  • Good Essays

    TQM is the way of managing for the future, and is far wider in its application than just assuring product or Service quality – it is a way of managing people and business processes to ensure complete customer satisfaction at every stage, internally and externally. TQM, combined with effective leadership, results in an organization doing the right things right, first time.…

    • 3902 Words
    • 16 Pages
    Good Essays
  • Good Essays

    Customer Satisfaction

    • 932 Words
    • 4 Pages

    Customer satisfaction is the key factor determine how successful the organization will be in customer relationship, therefore it is very important. Total Quality Management (TQM) is a management approach to long-term success through customer satisfaction. In TQM effort, all members of an organization participate in improving processes, product and services. The achievement of the true customer satisfaction involves; customer oriented culture, an organization that centers on the customer, employee empowerment, process ownership, team building and partnering with customer and supplier.…

    • 932 Words
    • 4 Pages
    Good Essays
  • Best Essays

    Total Quality Management (TQM) has been accepted as a disciplined management process in industry in order to cope with the changes in marketplace and to focus on…

    • 2376 Words
    • 10 Pages
    Best Essays
  • Good Essays

    Total Quality Management

    • 905 Words
    • 4 Pages

    Total Quality Management / TQM are an integrative philosophy of management for continuously improving the quality of products and processes.…

    • 905 Words
    • 4 Pages
    Good Essays
  • Powerful Essays

    total quality management

    • 1348 Words
    • 6 Pages

    Total quality management can be summarized as a management system for a customer-focused organization that involves all employees in continual improvement. It uses strategy, data, and effective communications to integrate the quality discipline into the culture and activities of the organization.…

    • 1348 Words
    • 6 Pages
    Powerful Essays
  • Satisfactory Essays

    Quality

    • 531 Words
    • 3 Pages

    Total Quality Management (TQM) is a management strategy that puts awareness of quality at the heart of all organizational processes. This is combined with a strong philosophy of lowering costs by eliminating waste and defects. So TQM can be described as a management system that aims at a continual increase in customer satisfaction while continually lowering real costs.…

    • 531 Words
    • 3 Pages
    Satisfactory Essays