Lean Six Sigma Reference Material

Topics: Six Sigma, Sampling, Business process Pages: 29 (1558 words) Published: December 3, 2014

QUESTION 1

Quality is primarily related to satisfaction viewpoint of

Customer
Manufacturer
Service provider
General public
all of above

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QUESTION 2

BPR stands for

Business Process Restructuring
Business Process Redefining
Business Process Reengineering
all of the above
none of the above

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QUESTION 3

Six Sigma relates to

Radical redesign
align, improve and maintain
remove waste
all of the above
none of the above

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QUESTION 4

Six sigma is evolved in periods of - i.evolution, ii. design, iii. Refinement, iv. Results, v. Awareness, vi. Adaption, vii. Enlightenment. Select the correct sequence

ii.,iii.,i.,iv.,v.,vi.,vii.
ii.,iv.,v.,vi.,vii.,iii.,i.
i.,iv.,v.,vi.,vii.,ii.,iii.
i. to vii. in sequence provided
none of the above

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QUESTION 5

Six Sigma is a business-driven, multi-dimensional structured approach to:

Reducing process variability
Increasing customer satisfaction
Lowering Defects
Improving Processes
all of the above

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QUESTION 6

__________ is also a set of methods used to draw conclusions or inferences about characteristics of populations based on data from a sample.

Descriptive Statistics
Inferencial Statistics
Analytics
all of the above
none of the above

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QUESTION 7

Measures of central tendency are

Mean
Median
Mode
Quartiles
all of the above

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QUESTION 8

_____ is the average long term performance level of a process when all the input variables in the process are running in an unconstrained fashion

Process Baseline
Process Entitlement
Process Benchmark
all of the above
none of the above

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QUESTION 9

MEASURE phase - Establish Baseline- includes

Identify Project Ys & Data Collection Strategy
Validate Measurement System
Determine Process Capability
all of the above
none of the above

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QUESTION 10

ANALYZE phase - includes

Identify Vital Project X’s and statistically validate them Communicate & sign off to close Project
Generate Potential Solutions & Assess Failure Mode
all of the above
none of the above

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QUESTION 11

At an organization level we broadly classify VOC into different and distinct categories as

Voice of Associate
Voice of Investor
Voice of Customer
Voice of Process
all of the above

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QUESTION 12

To get results, Six sigma focuses on

Ys
Effects
Dependents
Causes
None of the above

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QUESTION 13

______ is a document that provides a framework and objective for an improvement project.

Goal Statement
Business Case
Problem Statement
Project Charter
Project Scope...
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