The Phillipines: Great Place for a Call Center
Introduction There are many reasons that the Philippines would be a natural choice to expand call center operations, including access to their highly educated and eager workforce, the ease of business transition, including numerous favorable tax breaks, and the ever-increasing growth of the industry in the country. Therefore, now is the time to move our call center operations to the Philippines so that we may take advantage of these, and many more, benefits.
Background
When one thinks about the Philippines, many images may be conjured up, including a tropical Asian location close to the equator, military base operations, and small fishing and agricultural villages. One does not necessarily think about the larger, more metropolitan areas that seem to favor those that thrive in the western hemisphere, or even in more developed Asian countries. Metropolitan Manila, with a population of approximately 20 million, is considered one of the most densely populated metropolitan areas in the world. It is a mixture of new world technology and advancement but still claims the charm and culture that makes it distinctly Manila, with beautiful churches and Spanish-influenced architecture.
Today’s Economic Picture
Today’s economy is a comprised of service, industry, and agriculture. The economy has transitioned from one of agriculture to more of manufacturing or services. Agriculture currently contributes about 15% of the gross domestic product. The industrial sector of the country bolsters approximately 30% of the gross domestic product, while the services sector contributes approximately 55% of the gross domestic product (“Economy of the Philippines.”). The main industries in the Philippines include clothing and clothing products, food, beverages, small appliances, and electronics. The Business Process Outsourcing (BPO) industry accounts for approximately 15% of its total industry and has contributed about $9 billion in revenue for the country per year (“Call Center
Background
When one thinks about the Philippines, many images may be conjured up, including a tropical Asian location close to the equator, military base operations, and small fishing and agricultural villages. One does not necessarily think about the larger, more metropolitan areas that seem to favor those that thrive in the western hemisphere, or even in more developed Asian countries. Metropolitan Manila, with a population of approximately 20 million, is considered one of the most densely populated metropolitan areas in the world. It is a mixture of new world technology and advancement but still claims the charm and culture that makes it distinctly Manila, with beautiful churches and Spanish-influenced architecture.
Today’s Economic Picture
Today’s economy is a comprised of service, industry, and agriculture. The economy has transitioned from one of agriculture to more of manufacturing or services. Agriculture currently contributes about 15% of the gross domestic product. The industrial sector of the country bolsters approximately 30% of the gross domestic product, while the services sector contributes approximately 55% of the gross domestic product (“Economy of the Philippines.”). The main industries in the Philippines include clothing and clothing products, food, beverages, small appliances, and electronics. The Business Process Outsourcing (BPO) industry accounts for approximately 15% of its total industry and has contributed about $9 billion in revenue for the country per year (“Call Center