The Implementation of Total Quality Management
1.0 Executive summary
The main purpose of this report is to create an action plan of the implementation of total quality management (TQM) for a large car dealership in a Eastern suburb of Sydney. The report consists of the detail steps of the action plan, the reason for each step, recommendation, and conclusion.
The car dealership industry is quite competitive and car purchasing is quite differs from buying daily necessity. A large majority of the customers will take a few months in getting in touch with different car dealership, informing themselves with the characteristics of different car brand and prices, and etc. Thus the implementation TQM successfully can play an important role in improve companies’ professionalism and the quality of customer-oriented services.
2.0 Introduction
Previous TQM theories and application by many famous companies such as Toyota showed that the TQM can help companies to have a leap in comprehensive strength including financial performance, operational improvements, customer satisfaction, and organization and management effectiveness. Based on the characteristic of car dealership industry, this report will give a comprehensive plan of how to implementation TQM in a car dealership company in Sydney. The first part is TQM measurement: describing how to prove the owner the successful implementation of TQM. Next, action play will be given followed by its explanation. A general action plan will includes a simply list of sequential steps in implementing TQM with. Then, more details of the action plan will be given describing why, how, and who will conduct. The report will be ended with a brief conclusion and recommendation.
3.0 Total Quality Management Measurement
There are several ways to show the owner of the success of the implementation of the total quality management (TQM). First, undoubtedly, the revenue and the profits earned. Compared with previous financial performance, the improved profits can be regarded as the outcome of
The main purpose of this report is to create an action plan of the implementation of total quality management (TQM) for a large car dealership in a Eastern suburb of Sydney. The report consists of the detail steps of the action plan, the reason for each step, recommendation, and conclusion.
The car dealership industry is quite competitive and car purchasing is quite differs from buying daily necessity. A large majority of the customers will take a few months in getting in touch with different car dealership, informing themselves with the characteristics of different car brand and prices, and etc. Thus the implementation TQM successfully can play an important role in improve companies’ professionalism and the quality of customer-oriented services.
2.0 Introduction
Previous TQM theories and application by many famous companies such as Toyota showed that the TQM can help companies to have a leap in comprehensive strength including financial performance, operational improvements, customer satisfaction, and organization and management effectiveness. Based on the characteristic of car dealership industry, this report will give a comprehensive plan of how to implementation TQM in a car dealership company in Sydney. The first part is TQM measurement: describing how to prove the owner the successful implementation of TQM. Next, action play will be given followed by its explanation. A general action plan will includes a simply list of sequential steps in implementing TQM with. Then, more details of the action plan will be given describing why, how, and who will conduct. The report will be ended with a brief conclusion and recommendation.
3.0 Total Quality Management Measurement
There are several ways to show the owner of the success of the implementation of the total quality management (TQM). First, undoubtedly, the revenue and the profits earned. Compared with previous financial performance, the improved profits can be regarded as the outcome of