Preview

Starbucks

Better Essays
Open Document
Open Document
1215 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Starbucks
BUSINESS ETHICS COURSEWORK

While discussing about the business ethics and corporate social responsibility (CSR) of any business organization, it is necessary to mention that although both the concepts might overlap each other as far as their operations are concerned, yet their goals remain the same for the organization. While ethics involve the individual actions within an organization, the CSR constitutes the organization’s performances and activities as a whole that have direct influence on its stakeholders, customers as well as on the environment. In the present times, organizations are found to have become more concerned about CSR and thus several measures can be found to be considered in this regard (Mullerat, 2010, p.48). The present study focuses on learning about the CSR activities of Starbucks Company and the different issues that the organization addresses.
Starbucks and their CSR Efforts:
The Starbucks Company was initiated in the year 1971 in Seattle when three friends Jerry Baldwin, Zev Siegl, and Gordon Bowker had opened up a small coffee shop. However there have been several changes over these years where the company experienced selling out and expansion processes before the position where it has reached now (Garza). Starbucks had always considered the fact that communities should be served at their best and hence such corporate social responsibilities were performed by the company ever since their coffee shop initiated (Being a Responsible Company, 2011). The company is committed to provide “good governance, ethical conduct and social responsibility” along with maintaining relationships with the stakeholders of the company (My Starbucks, n.d., p.10).
The recent reports of CSR efforts of Starbucks Company reflect their progress in several areas of work. The company’s recent commitments also include assisting the coffee farmers, and supporting communities and environments. Other commitments



References: Being a Responsible Company (2011), starbucks, available at: http://www.starbucks.com/responsibility (accessed on October 29, 2012) Bruhn-Hansen, S. (2012), Corporate Social Responsibility – A case study of Starbucks’ CSR communication through its corporate website, au, available at: http://pure.au.dk/portal-asb-student/files/45282206/BA_Thesis.pdf (accessed on October 31, 2012) Garza, George, The history of Starbucks, Catalogs, 2012, available at: http://www.catalogs.com/info/food/the-history-of-starbucks.html (accessed on October 29, 2012) Mullerat, R. (2010), International Corporate Social Responsibility: The Role of Corporations in the Economic Order of the 21st Century, The Netherlands: Kluwer Law International My Starbucks (n.d.), starbucks, available at: http://assets.starbucks.com/assets/4dd6216d0fd0400f8689eceba0497e04.pdf (accessed on October 30, 2012) Reid, D.L. (2006), Starbucks, socialedge, available at: http://www.socialedge.org/blogs/reid-on-marketing/topics/Starbucks (accessed on October 31, 2012)

You May Also Find These Documents Helpful

  • Satisfactory Essays

    This essay discusses the challenges of corporate social responsibility (CSR) faced by the Keurig Green Mountain Coffee Company.…

    • 658 Words
    • 3 Pages
    Satisfactory Essays
  • Powerful Essays

    Starting in Seattle with one store, Starbucks has grown across the country and has become a household name delivering one of the best tasting coffees in existence. The first Starbucks opened in 1971, serving fresh roasted coffees. “Today, more than 15,000 stores in 50 countries, Starbucks are the premier roaster and retailer of specialty coffee in the world” (Starbucks, para. 7, 2010). The organization has been successful because of excellent managerial skills and implementing sound business decisions. Starbucks mission statement reads as follows: “to inspire and nurture the human spirit – one person, one cup and one neighborhood at a time” (Starbucks, 2010, p. 1). The company values its relationships with communities, its stores, business partners, shareholders, and employees. Responsible ethical character and compliance helps the Starbucks brand protect its reputation. This paper will explain the role of ethics, procedures, Securities and Exchange Commission (SEC) compliance, and evaluate the financial performance of the Starbucks organization.…

    • 1649 Words
    • 7 Pages
    Powerful Essays
  • Better Essays

    Starbucks celebrates 40 years with 17,000 stores in more than 50 countries (Goals & Progress, 2010). Starbucks thrive on their values as a company to improve the lives of people who grow their coffee, neighborhoods where the company does business, and they care for the environment (Goals & Progress, 2010). Starbucks strives to incorporate good business practices and ethics across the globe not only for the enhancement of the company but also for the enhancement of the stakeholders and the communities the company impacts. Starbuck’s mission statement is “to inspire and nurture the human spirit. As said by Howard Schultz, Chairman, President and Chief Executive Officer, in the 2010 Starbucks Global Responsibility Report; “one person, one cup and one neighborhood at a time.”…

    • 1633 Words
    • 7 Pages
    Better Essays
  • Good Essays

    Mgt602 Case Study Sample

    • 1249 Words
    • 5 Pages

    The strategic mission of Starbucks is to establish Starbucks as the most recognized and respected brand name in coffee and for the company to be admired for its corporate responsibility. Starbucks has six corporate values as its own internal guideline. Firstly, provide a great work environment and treat each other with respect and dignity. Secondly, embrace diversity as essential component in their business approaches. Thirdly, apply the highest standards of excellence to the purchasing process. Fourthly, roast and deliver fresh coffee. Fifthly, develop enthusiastically satisfied customers all of the time. Sixthly, contribute positively to communities and environment, and recognize that profitability is essential to their future success. As such, Starbucks uses these principles as a guideline for all employees to achieve the company’s goals (Starbucks, 2012).…

    • 1249 Words
    • 5 Pages
    Good Essays
  • Powerful Essays

    Starbuck's Strategy

    • 1931 Words
    • 8 Pages

    The Starbucks Corporation presents a strong appeal for potential customers and employees because it has a strong organizational culture based on its values, which include “ethical sourcing, environmental stewardship and community involvement” (Being a Responsible Company, 2013). These values embody many cultures and Starbucks has incorporated them into their business model so they reach every corner of their organization. These values influence all Starbucks' business decisions including who they buy coffee beans from, as well as how they do business. They only purchase from countries that practice fair trade and use recycled materials. (Being a Responsible Company, 2013). Because these values are engrained into the culture of the organization, they have a global reach that expands outside the walls of Starbucks and spread to the communities that they serve. One example is their Ethos Water product that helps fund clean water initiatives by giving $.05 of every $1.80 to underdeveloped countries (McPherson, 2013). These types of initiatives come from strong core values which are the major factor contributing to Starbucks’ global success.…

    • 1931 Words
    • 8 Pages
    Powerful Essays
  • Good Essays

    Based on the video “Starbucks Corporation: Serving more than coffee”, (McGraw Hill, 2011), Starbucks follows the four Porter points quite closely, and these efforts have had a positive impact on the financial standing and public perception of the company. Starbucks spokesperson, Sue Mecklenberg states “Social responsibility is a boost to financial well being” (2011). Through the implementation of “Eco-efficiency”, the company is able to reduce waste and utility costs for water and gas. Additionally, Starbucks offers their employees, referred to as partners, good benefits that include health plans and stock options. These, in turn help to create partner loyalty to the company, leading to low turnover, which helps Starbucks to lower recruiting and training cost. Additionally, the Starbucks customer base appears to be motivated to frequent Starbucks based on their CSR, and also helps to attract socially conscious investors. Corporate social responsibility is also a valuable tool to report and communicate back to company stake holders, what the company is doing, and provides accountability by which metrics…

    • 635 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    For six consecutive years in a row, Starbucks ranks as one of the most ethical companies in the world (“2012 World’s Most Ethical Companies”, 2012). This distinction went to organizations committed to ethical practices, portrayed through their governance indicating good financial…

    • 1545 Words
    • 7 Pages
    Powerful Essays
  • Good Essays

    Starbucks Essay

    • 829 Words
    • 4 Pages

    The three major stakeholders for Starbucks are their suppliers, employees, and customers. The external stakeholders of Starbucks are the suppliers and customers, while employees are internal stakeholders. Starbucks Company follows valuable practices and good citizenship in order to motivate its stakeholders. The company is motivated to help create a better future for coffee, communities and the farmers. This is established based on a shared interest to endure the making of high quality coffee.…

    • 829 Words
    • 4 Pages
    Good Essays
  • Powerful Essays

    Stockholder vs Stakeholder

    • 23180 Words
    • 93 Pages

    * Habisch, A; Jonker, J.; Wagner, M; Schmidpeter, R.(2005): Corporate Social Responsibility Across Europe. Springer. ISBN 3-540-23251-6.…

    • 23180 Words
    • 93 Pages
    Powerful Essays
  • Powerful Essays

    Essay on Starbucks Coffee

    • 2052 Words
    • 9 Pages

    Starbucks is different than many businesses; they combine aggressive marketing strategies with corporate responsibility. Starbucks wants to be more than “the world’s largest coffee shop chain,” they want to be a responsible business as well. This not only builds customer relationships, it also builds employee-customer relationships. The Starbucks general mission statement is separated into six parts, which is as follows:…

    • 2052 Words
    • 9 Pages
    Powerful Essays
  • Good Essays

    The Mission statement of Starbucks is to ” inspire and nurture the human spirit – one person, one cup and one neighborhood at a time”. Starbucks believe that conducting business ethically and striving to do the right thing are vital to the success of the company. However, Starbucks corporation have been a target of protests and vandalism in the previous years on issues related to sustainability. But Starbucks have always been socially responsible and made it a priority to the development of new ways of addressing diverse impacts of business in society. Like every corporation, Starbucks has its own Standard of Business Conduct which facilitates legal compliance and ethics training; investigates sensitive issues such as potential conflicts of interest; and provides additional channels for partners to voice concerns. Partners are encouraged to report all types of issues or concerns to the program through their choice of the offered communication channel.…

    • 1147 Words
    • 5 Pages
    Good Essays
  • Good Essays

    Starbucks Synopsis

    • 469 Words
    • 2 Pages

    Based on “SustainAbility’s” ranking of the CSR reporting, Starbucks hits the ‘gold standard’ of commitment to excellence in CSR practices. Rather than focusing completely on financial gain, Starbucks believes a stronger commitment to its production, its global communication with employees, vendors and customers as well as providing a committed and caring environment for their employees with providing benefits and training to help promote themselves and promote customer satisfaction.…

    • 469 Words
    • 2 Pages
    Good Essays
  • Good Essays

    Starbucks Coffee Company

    • 868 Words
    • 4 Pages

    The organizational culture of Starbucks promotes and is consistent with its stated core set of values. Starbucks measures the appropriateness of its decisions against its missions statement and core values such as providing a great employee work environment, promoting diversity within the workplace, providing the high quality products, being socially responsible, maintaining a customer focus, and maintaining a consistently profitable business (Starbucks Coffee Company, 2011). Starbucks believes that conducting business ethically and doing the right thing are important to the success of the company. For example, the company promotes a…

    • 868 Words
    • 4 Pages
    Good Essays
  • Good Essays

    Swot Analysis Starbucks

    • 543 Words
    • 3 Pages

    The organization has strong ethical values and an ethical mission statement as follows, 'Starbucks is committed to a role of environmental leadership in all facets of our business.'…

    • 543 Words
    • 3 Pages
    Good Essays
  • Better Essays

    “To inspire and nurture the human spirit – one person, one cup and one neighborhood at a time ("Starbucks", 2012).” Starbucks mission is to not only provide the highest quality of coffee but also make a positive impact on the world. Ethisphere Institute over the last six years has selected the World’s Most Ethical Companies and Starbucks has made the list every year. What are the key components that make Starbucks one of the most ethical companies in the world? Starbucks has developed the Standard of Business Conduct guide for their financial environment, as well as the behavior of their employees. Starbucks uses strict regulations and a variety of audits to ensure their accountability. Starbucks financial performance over the past few years proves an ethically responsible company can be extremely profitable.…

    • 1351 Words
    • 6 Pages
    Better Essays