Siemens: Motivation and Employees

Topics: Motivation, Customer, Customer service Pages: 4 (1395 words) Published: November 21, 2012

1. Identify four benefits to Siemens of its in-depth training and development of workers. Ans. Training refers to increasing the knowledge, skills and attitude of employees or extending those the employees already have. Siemens as the top three electrical and electronic companies has been running various effective training programs for their employees in order to build a strong work force and thus contribute better services to the society. In order to do that, they are providing their employees with both on the job (shadowing, mentoring, coaching, job rotation) and off the job (courses, presentations, qualifications) training sessions. Along with the training, company is also providing different development programs to make their employees more flexible, adaptable to change, more creative and innovative. All these training and development programs have brought outstanding benefits to the company. Four of the main benefits of these are discussed below: * Raising productivity and profit: The main objective of doing any business is to make profit increasing productivity. Siemens also has the same motive and for that it is continuously looking for improved training programs to build a more competent, efficient and a highly motivated team of employees. As the training is motivating the employees highly, they are more dedicated to work for Siemens which in turn gives the company a huge production and profit every year. * Improving services and customer satisfaction: The employees of Siemens are always working for providing better service to their customers. They are highly motivated and confident enough to serve the customers with servicing them on time, keeping their clients informed and by doing what they are promising to do. These types of service are making the customers happy and satisfied to stay with Siemens. * Being more able to respond to competition: A well trained employees with good key skills, especially communication and team working...
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