Unit Title: Introduction to communication in health, social care or children’s and young people’s settings
Unit sector reference: SHC 21
Credit value: 3
Guided learning hours: 23
Unit accreditation number: F/601/5465
Unit purpose and aim
This unit is aimed at those who work in health or social care settings or with children or young people in a wide range of settings. The unit introduces the central importance of communication in such settings, and ways to overcome barriers to meet individual needs and preferences in communication.
Answer the following questions units either one of the method of producing evidence e.g.: reflective account, question and answer, case study and other evidence.(if you are …show more content…
Some of the reasons why people communicate will include: to air their opinion, to portray their feelings, to give instructions, or we can communicate by sending or responding to a message. Communication verbal and non verbal. Verbal communication is by use of words, which also carries or involves tone of voice, speed, loudness, emphasis and clarity. Non-verbal is so important is health and social care because there are many service users who depend on this method of communication. It involves gestures, touch, and body language and facial expressions. Communication can be formal which is what is required in health and social care or informal. In Health and social care it's important that information is recorded and is kept confidential seen only by those authorised to see it. Staff should always communicate as this adds value and continuity to the service offered to our service …show more content…
· Jargon: Using technical language and acronyms that the individual would not understand eg we would be working on you PCP etc.
· Cultural differences: Different things in one culture can mean different in another.
· Slang: Slang should not be used when communicating with service users or in formal communication, as it might seem unprofessional.
· Emotional difficulties: when an individual is upset, they might not be able to communicate effectively and cautiously due to emotions. It is always advisable that one takes timeout to go and calm down.
· Environmental: the environment can affect communication. If the surrounding environment is not conducive, communication will be diminished.